Patents by Inventor Ramkrishnan Nk

Ramkrishnan Nk has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for secure payment transactions during a chat session
    Patent number: 10296908
    Abstract: A method for secure payment transactions over a network between a support help desk computing system and a customer computing system is provided. The method includes establishing a chat session between the help desk and the customer using a chat application program; receiving a purchase order from the customer; communicating a unique URL payment link to the customer, wherein the URL payment link is configured for allowing the customer to establish communication with an order processing system to provide sensitive payment information to the order processing system; receiving the sensitive payment information at the order processing system communicated from the customer; encrypting the sensitive payment information; providing the encrypted sensitive payment information to the help desk, wherein the encrypted sensitive payment information is displayed in a masked format on a display of the help desk; and completing the purchase order using the encrypted sensitive payment information.
    Type: Grant
    Filed: March 23, 2018
    Date of Patent: May 21, 2019
    Assignee: Sutherland Global Services, Inc.
    Inventors: Surya S. Narayanan, Natarajan Kumaravelu, Srinivasa Rao Madala, K Pazhanisamy, Ramkrishnan Nk
  • System and Method for Secure Payment Transactions During a Chat Session
    Publication number: 20180211254
    Abstract: A method for secure payment transactions over a network between a support help desk computing system and a customer computing system is provided. The method includes establishing a chat session between the help desk and the customer using a chat application program; receiving a purchase order from the customer; communicating a unique URL payment link to the customer, wherein the URL payment link is configured for allowing the customer to establish communication with an order processing system to provide sensitive payment information to the order processing system; receiving the sensitive payment information at the order processing system communicated from the customer; encrypting the sensitive payment information; providing the encrypted sensitive payment information to the help desk, wherein the encrypted sensitive payment information is displayed in a masked format on a display of the help desk; and completing the purchase order using the encrypted sensitive payment information.
    Type: Application
    Filed: March 23, 2018
    Publication date: July 26, 2018
    Applicant: Sutherland Global Services, Inc.
    Inventors: Surya S. Narayanan, Natarajan Kumaravelu, Srinivasa Rao Madala, K Pazhanisamy, Ramkrishnan Nk
  • System and method for secure payment transactions during a chat session
    Patent number: 9953320
    Abstract: A method for secure payment transactions over a network between a support help desk computing system and a customer computing system is provided. The method includes establishing a chat session between the help desk and the customer using a chat application program; receiving a purchase order from the customer; communicating a unique URL payment link to the customer, wherein the URL payment link is configured for allowing the customer to establish communication with an order processing system to provide sensitive payment information to the order processing system; receiving the sensitive payment information at the order processing system communicated from the customer; encrypting the sensitive payment information; providing the encrypted sensitive payment information to the help desk, wherein the encrypted sensitive payment information is displayed in a masked format on a display of the help desk; and completing the purchase order using the encrypted sensitive payment information.
    Type: Grant
    Filed: March 20, 2015
    Date of Patent: April 24, 2018
    Assignee: Sutherland Global Services, Inc.
    Inventors: Surya S. Narayanan, Natarajan Kumaravelu, Srinivasa Rao Madala, K Pazhanisamy, Ramkrishnan Nk
  • SYSTEM AND METHOD FOR SECURE PAYMENT TRANSACTIONS DURING A CHAT SESSION
    Publication number: 20150269575
    Abstract: A method for secure payment transactions over a network between a support help desk computing system and a customer computing system is provided. The method includes establishing a chat session between the help desk and the customer using a chat application program; receiving a purchase order from the customer; communicating a unique URL payment link to the customer, wherein the URL payment link is configured for allowing the customer to establish communication with an order processing system to provide sensitive payment information to the order processing system; receiving the sensitive payment information at the order processing system communicated from the customer; encrypting the sensitive payment information; providing the encrypted sensitive payment information to the help desk, wherein the encrypted sensitive payment information is displayed in a masked format on a display of the help desk; and completing the purchase order using the encrypted sensitive payment information.
    Type: Application
    Filed: March 20, 2015
    Publication date: September 24, 2015
    Applicant: Sutherland Global Services, Inc.
    Inventors: Surya S. Narayanan, Natarajan Kumaravelu, Srinivasa Rao Madala, K Pazhanisamy, Ramkrishnan Nk