Abstract: In some embodiments, a method for incident ticket management includes receiving input data having information relating to one or more incidents, classifying each incident of the one or more incidents, escalating an incident of the one or more incidents based, at least in part, on at least one of the classification of each incident or a prioritization level associated with each incident and generating a resolution for the incident, the resolution including at least one of a solution to the incident or an assignment of the incident to a related team.

Abstract: Methods, systems, and computer-program products for ticket management. The methods, systems, and computer-program products include receiving input data having information relating to one or more incidents, classifying each incident of the one or more incidents, escalating an incident of the one or more incidents based, at least in part, on at least one of the classification of each incident or a prioritization level associated with each incident and generating a resolution for the incident, the resolution including at least one of a solution to the incident or an assignment of the incident to a related team.

Abstract: The present disclosure relates to a communication method and system for converging a 5th-Generation (5G) communication system for supporting higher data rates beyond a 4th-Generation (4G) system with a technology for Internet of Things (IoT). The present disclosure may be applied to intelligent services based on the 5G communication technology and the IoT-related technology, such as smart home, smart building, smart city, smart car, connected car, health care, digital education, smart retail, security and safety services. Disclosed is a method for handling calls by a first User Equipment (UE) in a communication network, the method comprising: establishing a first call with a second UE, wherein the first call is one of a Circuit-Switched (CS) call and a Packet-Switched (PS) call; establishing a second call with a third UE while the first call is in an active state, wherein the second call is one of a CS call and a PS call; and merging the first call and the second call on the basis of a specific event.