Patents by Inventor Ran Ezerzer
Ran Ezerzer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240022664Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: September 26, 2023Publication date: January 18, 2024Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 11805205Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: GrantFiled: February 24, 2023Date of Patent: October 31, 2023Assignee: Thrio, Inc.Inventors: Pierre St-Cyr, Ran Ezerzer
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Publication number: 20230224406Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: February 24, 2023Publication date: July 13, 2023Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 11611657Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: GrantFiled: September 29, 2021Date of Patent: March 21, 2023Assignee: Thrio, Inc.Inventors: Pierre St-Cyr, Ran Ezerzer
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Publication number: 20220021766Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: September 29, 2021Publication date: January 20, 2022Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 11196861Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: GrantFiled: July 28, 2020Date of Patent: December 7, 2021Assignee: Thrio, Inc.Inventors: Pierre St-Cyr, Ran Ezerzer
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Publication number: 20200358899Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: July 28, 2020Publication date: November 12, 2020Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 10750017Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: GrantFiled: October 11, 2019Date of Patent: August 18, 2020Assignee: Thrio, Inc.Inventors: Pierre St-Cyr, Ran Ezerzer
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Publication number: 20200045173Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: October 11, 2019Publication date: February 6, 2020Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 10530930Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: GrantFiled: November 15, 2018Date of Patent: January 7, 2020Assignee: Thrio, Inc.Inventors: Pierre St-Cyr, Ran Ezerzer
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Publication number: 20190158666Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: November 15, 2018Publication date: May 23, 2019Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 9118763Abstract: In accordance with the teaching described herein, systems and methods are provided for a communications proxy and overlay network for a plurality of customer feedback collection instruments that are configured to gather information from customers. A communications server array may be configured to communicate with a user device and one or more contact centers. An application server may be configured to communicate with the communications server array, a contact centers having associated user interfaces. An intelligent text processing and analysis module may be configured to transform an input from the user device to a modified input for use by the first contact center and second contact center to facilitate real time or delayed communications between users and agents.Type: GrantFiled: December 9, 2014Date of Patent: August 25, 2015Assignee: Five9, Inc.Inventors: Edwin Kenneth Margulies, Ran Ezerzer, Moni Manor
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Patent number: 8885812Abstract: Embodiments of the present invention provide a robust customer service environment employing “Key Performance Indicators” (KPIs), which represent both customer interaction experiences and also the overall efficacy of agent performance on an interaction-by-interaction basis. A KPI can be any metric for measuring a category of information related to a call center interaction, e.g., customer satisfaction or agent ability/performance. Input from customer experiences is catalogued and linked to one or more KPIs. Key performance indicators are associated with a key performance indicator template, which is linked with a project comprising routing rules, triggers, and specific actions that are driven as a result of the key performance indicator template. The project may be a phone/IVR project, Web CallBack project, email project, or a Chat project. Execution of the key performance indicator template triggers pre-, during, and/or post-call, -chat, -CallBack, or -email input from a call center user.Type: GrantFiled: March 15, 2006Date of Patent: November 11, 2014Assignee: Oracle International CorporationInventors: Edwin Kenneth Margulies, Eli Ben Borodow, Ran Ezerzer, Ali Aljane, William Scott Seebauer
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Patent number: 8583466Abstract: The present invention facilitates the creation and implementation of Workflow Templates and also the designation of linkage between these templates and specific projects dealing with different media type handling. Workflow Templates are used to automatically generate user interface views which will be used by agents, knowledge workers, supervisors and customers. Such Workflow Templates provide the means to create, define and store the name and definition of and “trigger points” for each workflow item. The trigger points for when a document is used are also determined when creating the template. Further, in creating a Workflow Templates the administrator can instruct the system to save scripts associated with the template that can be saved as XML, EDI, JSP, CGI, VXML, etc. so as to be able to automatically generate documents or logic flows consistent with the target media type for the anticipated interactions with customers.Type: GrantFiled: March 21, 2006Date of Patent: November 12, 2013Assignee: Oracle International CorporationInventors: Edwin Kenneth Margulies, Eli Ben Borodow, Ran Ezerzer, Ali Aljane, William Scott Seebauer, Imed Yahmadi
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Patent number: 8549107Abstract: A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.Type: GrantFiled: May 6, 2011Date of Patent: October 1, 2013Assignee: Oracle International CorporationInventors: Ran Ezerzer, Ali Aljane, Pierre St-Cyr, Imed Yahmadi, Eli B. Borodow, Edwin Kenneth Margulies, Pablo M. Rodriguez
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Patent number: 8346942Abstract: A software-based distributed architecture allows rapid provisioning and flexible management of fault-tolerant call centers for interaction between companies' agents and outside customers via multi-media messages, using both real time and non-real time messages. The real time messages include web-based chat, forms and applications sharing, PSTN calls, and incoming and outgoing Voice over IP calls. The non-real time messages include web call-back requests, voice messages, fax messages, and email messages. The architecture provides for sharing of non-dedicated resources among multiple companies, mirrored hot backup, dynamic resource provisioning and allocation, dynamic load balancing, and implementation of service controls on individual companies in accordance with subscription service limits.Type: GrantFiled: June 18, 2009Date of Patent: January 1, 2013Assignee: Oracle International CorporationInventors: Ran Ezerzer, Roberto Armando Portillo Jarquin, Ali Aljane, Eli Ben Borodow, Gerald Augustin Holly, Jr., Edwin Kenneth Margulies
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Publication number: 20110213860Abstract: A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.Type: ApplicationFiled: May 6, 2011Publication date: September 1, 2011Inventors: Ran Ezerzer, Ali Aljane, Pierre St-Cyr, Imed Yahmadi, Eli B. Borodow, Edwin Kenneth Margulies, Pablo M. Rodriguez
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Patent number: 7962644Abstract: A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.Type: GrantFiled: August 28, 2002Date of Patent: June 14, 2011Assignee: Oracle International CorporationInventors: Ran Ezerzer, Ali Aljane, Pierre St-Cyr, Imed Yahmadi, Eli B. Borodow, Edwin Kenneth Margulies, Pablo M. Rodriguez
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Publication number: 20100014511Abstract: A software-based distributed architecture allows rapid provisioning and flexible management of fault-tolerant call centers for interaction between companies' agents and outside customers via multi-media messages, using both real time and non-real time messages. The real time messages include web-based chat, forms and applications sharing, PSTN calls, and incoming and outgoing Voice over IP calls. The non-real time messages include web call-back requests, voice messages, fax messages, and email messages. The architecture provides for sharing of non-dedicated resources among multiple companies, mirrored hot backup, dynamic resource provisioning and allocation, dynamic load balancing, and implementation of service controls on individual companies in accordance with subscription service limits.Type: ApplicationFiled: June 18, 2009Publication date: January 21, 2010Applicant: Oracle International CorporationInventors: Ran Ezerzer, Roberto Armando Portillo Jarquin, Ali Aljane, Eli Ben Borodow, Gerald Augustin Holly, JR., Edwin Kenneth Margulies
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Patent number: 7568038Abstract: A software-based distributed architecture allows rapid provisioning and flexible management of fault-tolerant call centers for interaction between companies' agents and outside customers via multi-media messages, using both real time and non-real time messages. The real time messages include web-based chat, forms and applications sharing, PSTN calls, and incoming and outgoing Voice over IP calls. The non-real time messages include web call-back requests, voice messages, fax messages, and email messages. The architecture provides for sharing of non-dedicated resources among multiple companies, mirrored hot backup, dynamic resource provisioning and allocation, dynamic load balancing, and implementation of service controls on individual companies in accordance with subscription service limits.Type: GrantFiled: December 17, 2003Date of Patent: July 28, 2009Assignee: Oracle International CorporationInventors: Ran Ezerzer, Roberto Armando Portillo Jarquin, Ali Aljane, Eli Ben Borodow, Gerald Augustin Holly, Jr., Edwin Kenneth Margulies