Abstract: An apparatus, system, and a corresponding method, for designating and implementing support level agreements (SLAs). A customer forwards a query defining required resources. Predetermined support level agreement options are then provided to the user based upon the required resources. The customer then forwards their selection of a particular predetermined support level agreement, which includes a plurality of measurement monitors and corresponding non-compliance thresholds defined therein. Based upon the particular support level agreement selected by the customer, service for that customer is enabled.

Abstract: In transmitting generic support commands in a utility data center network, a network operation center generates a support request in a generic format that is firewall independent during transmission. A control plane receives the support request and transmits the report request to a mini data center. A local support agent interprets the support request and determines the appropriate local agent or software tool to execute the support request and then transmits the results of the support request to the network operations center in a generic format that is firewall independent during transmission.

Abstract: An apparatus, system, and a corresponding method, for designating and implementing support level agreements (SLAs). A customer forwards a query defining required resources. Predetermined support level agreement options are then provided to the user based upon the required resources. The customer then forwards their selection of a particular predetermined support level agreement, which includes a plurality of measurement monitors and corresponding non-compliance thresholds defined therein. Based upon the particular support level agreement selected by the customer, service for that customer is enabled.

Abstract: The present invention generally relates to an apparatus and method of providing security for remote command execution. Remote command execution is a process where a local host processor causes a program to be executed on a remote host processor. The method of security provides for dynamically adapting the security methods in a distributed computing environment communicating using remote procedure calls (RPCs) across a network. The method includes the step of sensing if DCE security or a default security method is to be utilized.