Abstract: A method and apparatus for directing a client to establish a secure connection with a server across a public network. The server and the client exchange a Server Authentication Public Key, a Client Authentication Public Key, and a Remote Service Unique Identifier (RSUID) during a registration process. In one embodiment, the method includes the client transmitting to the server a client information package having the RSUID and a client challenge information package encrypted with the Server Authentication Public Key, the client receiving from the server a server information package having the RSUID and a server challenge information package and a portion of the received client challenge information encrypted with the Client Authentication Public Key, the client decrypting and verifying the server challenge information package with the Client Authentication Private Key, and, the client transmitting to the server an encrypted portion of the received client challenge information.

Abstract: Disclosed is a data processing system, a data processing system implemented method and an article of manufacture for controlling, based on a policy, a service request containing an action to be executed on a product to be serviced. The data processing system includes a service module for receiving the service request, a policy manager for applying the policy to determine whether the service request is one of accepted and rejected, and a product interface for executing, on the product, the action contained in the accepted service request.

Abstract: A method and apparatus for directing a client to establish a secure connection with a server across a public network. The server and the client exchange a Server Authentication Public Key, a Client Authentication Public Key, and a Remote Service Unique Identifier (RSUID) during a registration process. In one embodiment, the method includes the client transmitting to the server a client information package having the RSUID and a client challenge information package encrypted with the Server Authentication Public Key, the client receiving from the server a server information package having the RSUID and a server challenge information package and a portion of the received client challenge information encrypted with the Client Authentication Public Key, the client decrypting and verifying the server challenge information package with the Client Authentication Private Key, and, the client transmitting to the server an encrypted portion of the received client challenge information.