Patents by Inventor Randolph G. Bias

Randolph G. Bias has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Telephone call center with method for providing customer with wait time updates
    Patent number: 7174011
    Abstract: A method and system for use with a customer call center that processes telephone calls. If the customer is placed on hold at anytime during the call, the customer is provided with an audio indication that notifies the customer of expected duration of the wait time and the progress of the task that resulted in the wait.
    Type: Grant
    Filed: July 11, 2003
    Date of Patent: February 6, 2007
    Inventors: Philip T. Kortum, Benjamin A. Knott, Randolph G. Bias, Robert R. Bushey