Patents by Inventor Randy Tracy

Randy Tracy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8155996
    Abstract: A system for customer care complexity management is disclosed that comprises a processor, a customer care index forecast module, and a project launch capability assessment and threshold module. The customer care index forecast module establishes a customer care index forecast model based on a plurality of historical customer care data and a plurality of historical performance metrics data. The customer care index forecast module also forecasts a customer care index using the established customer care index forecast model and a plurality of projected performance metrics data. The project launch capability assessment and threshold module identifies a number of projects to be launched in a current project launch plan based on the forecast customer care index and a pipeline project complexity index for the project launch plan. The project launch capability assessment and threshold module also identifies an adjustment to the project launch plan.
    Type: Grant
    Filed: March 6, 2008
    Date of Patent: April 10, 2012
    Assignee: Sprint Communications Company L.P.
    Inventors: Deandra T. Cassone, Paul Harris, Douglas Matia, Mark Schmitz, Randy Tracy
  • Publication number: 20070008096
    Abstract: A reversible front or rear mounted vehicle warning light system employing an accelerometer circuit to control the initiation of warning lights to indicate if a vehicle is accelerating or de-accelerating or losing traction in turns, or providing advertising messages on demand.
    Type: Application
    Filed: April 26, 2006
    Publication date: January 11, 2007
    Inventor: Randy Tracy