Abstract: A system and method for a check-in procedure includes a reservation system, a customer loyalty system, and a self-service check-in system, which are connected to an e-mail capable device, for use by a customer, through an Internet or other public computer network. The self-service check-in system then sends a customer an e-mail notification, to which the customer can perform a check-in procedure by sending a reply e-mail. The self-service check-in system verifies the reply sent by the customer and sends the customer an e-mail confirmation that includes check-in information.

Abstract: A web service interrogation method comprises receiving natural language request data at a processor. The processor parses the request data. A data structure comprising a directory of web service resources is interrogated based upon the parsed input data. Fields within a web service identified from said data structure are matched to the parsed input data. Service data records corresponding to at least some of said webs service resources that fulfill a matching criteria to the request data are aggregated. The service data is output to a user. A web service interrogation apparatus is also disclosed.