Patents by Inventor Ravi Deepak MALODE

Ravi Deepak MALODE has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and process for optimal agent allocation
    Patent number: 12764231
    Abstract: A computer-implemented method generally pertains to identifying, by a processor, available agents to receive calls from a plurality of callers within a network. In addition, the computer-implemented method further comprises arranging, by the processor, the available agents based on a number of ringing calls after a last call among the agents is answered. The available agents not receiving the ringing calls are identified to receive incoming calls. The computer-implemented method also includes inserting, by the processor, the available agents into a plurality of groups or batches to receive calls from the plurality callers. The computer-implemented process also includes providing one or more of the calls to the available agents in the plurality of groups or batches not receiving the ringing calls.
    Type: Grant
    Filed: May 28, 2024
    Date of Patent: October 13, 2026
    Assignee: Freshworks Inc.
    Inventors: Ravi Deepak Malode, Bhaskar Ghosh Dastidar, Jayanti Venkata Sai Kiran
  • METHOD AND PROCESS FOR OPTIMAL AGENT ALLOCATION
    Publication number: 20250373731
    Abstract: A computer-implemented method generally pertains to identifying, by a processor, available agents to receive calls from a plurality of callers within a network. In addition, the computer-implemented method further comprises arranging, by the processor, the available agents based on a number of ringing calls after a last call among the agents is answered. The available agents not receiving the ringing calls are identified to receive incoming calls. The computer-implemented method also includes inserting, by the processor, the available agents into a plurality of groups or batches to receive calls from the plurality callers. The computer-implemented process also includes providing one or more of the calls to the available agents in the plurality of groups or batches not receiving the ringing calls.
    Type: Application
    Filed: May 28, 2024
    Publication date: December 4, 2025
    Applicant: Freshworks Inc.
    Inventors: Ravi Deepak MALODE, Bhaskar Ghosh DASTIDAR, Jayanti Venkata Sai KIRAN