Patents by Inventor Ravi Kumar Nagavarapu

Ravi Kumar Nagavarapu has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Support platform with bi-directional communication channel for performing remote actions on computing devices
    Patent number: 11303521
    Abstract: An apparatus comprises a processing device configured to establish a bi-directional communication channel between a broker service of a support platform and a given computing device registered with the support platform, to receive at a portal interface of the support platform a request to perform a remote action on the given computing device, and to generate a first message comprising a command to execute the remote action on the given computing device. The processing device is also configured to provide the first message from the broker service to the given computing device over the bi-directional communication channel, to receive a second message comprising results of executing the remote action on the given computing device at the broker service from the given computing device over the bi-directional communication channel, and to output the results of executing the remote action on the given computing device at the portal interface.
    Type: Grant
    Filed: January 20, 2021
    Date of Patent: April 12, 2022
    Assignee: Dell Products L.P.
    Inventors: Sharmad S. Naik, Kurian George, Ravi Kumar Nagavarapu