Abstract: A telecommunications network infrastructure alarms processing system. The system comprises a processor, a non-transitory memory, an alarm collection application and an alarm processing application stored in the non-transitory memory. The alarm collection application pulls alarms from a data store and stores each alarm on a process pending queue. The alarm processing application takes alarms from the process pending queue, determines an identity of network equipment inventory corresponding to each alarm, determines an alarm signature of each alarm, builds enriched alarms comprising corresponding alarm signatures and a management identity of network equipment inventory, places the enriched alarms on a network operations center (NOC) queue, and launches alarm transmission threads for each different cell site, where threads retrieve enriched alarms from the NOC queue and sends enriched alarms to a network operations center (NOC) tool in time order by cell site.

Abstract: A system for managing email failure notification. The system comprises a data store to store message identifiers for sent emails and a local server computer. The local server computer comprises an analyzer application stored in the memory that, when executed by the processor, analyzes an email return notification comprising information about a failed email, wherein the analyzer application obtains the email return notification via the return path address defined in the return path attribute, reads an entry from the data store based on a message identifier in the email return notification, and updates the entry based on the message identifier. The local server computer further comprises a resolution application stored in the memory that, when executed by the processor, reads entries from the data store associated with failed emails, builds a table on a website with failed email information, and maintains statistics for failed emails.