Patents by Inventor Ravibabu Poruri

Ravibabu Poruri has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interactive query tool
    Patent number: 9098827
    Abstract: A chat room system interfaces with an automated processing system. When an interactive query message from a user is addressed to the automated processing system, the interactive query message is passed to the automated processing system. The automated processing system extracts one or more keywords from the interactive query message and obtains response information from a data structure based on the one or more keywords. The automated processing system then returns an interactive response to the user through instant messaging. When the interactive query message is not addressed to the automated processing system, the interactive query message is forwarded to a support group through a chat room system. When the interactive response exceeds a predetermined size, part of the interactive response may be sent through instant messaging and the remainder through e-mail.
    Type: Grant
    Filed: December 29, 2009
    Date of Patent: August 4, 2015
    Assignee: Bank of America Corporation
    Inventors: Srivatsan Jagannathan, Ravibabu Poruri
  • Interactive Query Tool
    Publication number: 20110161431
    Abstract: A chat room system interfaces with an automated processing system. When an interactive query message from a user is addressed to the automated processing system, the interactive query message is passed to the automated processing system. The automated processing system extracts one or more keywords from the interactive query message and obtains response information from a data structure based on the one or more keywords. The automated processing system then returns an interactive response to the user through instant messaging. When the interactive query message is not addressed to the automated processing system, the interactive query message is forwarded to a support group through a chat room system. When the interactive response exceeds a predetermined size, part of the interactive response may be sent through instant messaging and the remainder through e-mail.
    Type: Application
    Filed: December 29, 2009
    Publication date: June 30, 2011
    Applicant: Bank of America Corporation
    Inventors: Srivatsan Jagannathan, Ravibabu Poruri