Patents by Inventor Ravin Dimantha

Ravin Dimantha has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Unified integration management—contact center portal
    Patent number: 9521207
    Abstract: A system and method is disclosed for providing web and portal enablement of a CTI-based call center, via markup languages and middleware technologies such as XML, J2EE, Web Services, and Message Oriented Middleware (JMS/MOM) technologies. The invention encompasses a system for translating data (including voice and telephony data) and events using a metadata translation layer, which transforms and encapsulates telephony data and events into well-formed markup language syntax. The translated data is then be passed through one or more industry standard interfaces (such as a native interface, XML interface, or web service) to corresponding clients (thin client, native client, e-business application client, wireless clients, etc.) for remote use of information and applications via the web or other browser based portal over any packet-based network.
    Type: Grant
    Filed: May 9, 2003
    Date of Patent: December 13, 2016
    Assignee: PROTEL COMMUNICATIONS LIMITED
    Inventors: Shek Hung Lok, Ravin Dimantha
  • Unified integration management - contact center portal
    Publication number: 20040028212
    Abstract: A system and method is disclosed for providing web and portal enablement of a CTI-based call center, via markup languages and middleware technologies such as XML, J2EE, Web Services, and Message Oriented Middleware (JMS/MOM) technologies. The invention encompasses a system for translating data (including voice and telephony data) and events using a metadata translation layer, which transforms and encapsulates telephony data and events into well-formed markup language syntax. The translated data is then be passed through one or more industry standard interfaces (such as a native interface, XML interface, or web service) to corresponding clients (thin client, native client, e-business application client, wireless clients, etc.) for remote use of information and applications via the web or other browser based portal over any packet-based network.
    Type: Application
    Filed: May 9, 2003
    Publication date: February 12, 2004
    Inventors: Shek Hung Lok, Ravin Dimantha