Abstract: The present invention provides a robust and effective solution to an entity or an organization by enabling them to implement a system for automatic switching between visual responses, audio responses and textual responses in an omni-channel single view experience. Particularly, the system and method may empower a user to choose between any mode of interaction, the modes being provision of a visual interaction, audio interaction or a textual based interaction and a combination thereof based on a machine learning architecture and also provide seamless human agent handover. Thus, the system and method of the present disclosure may be beneficial for both entities and users.

Abstract: The present disclosure provides a system and method for generating automatic video frame responses without getting help from an expert/professional assistance as well as ability to customize responses for a set of survey queries. The system includes a processor that executes a set of executable instructions stored in a memory, upon execution of which, the processor causes the system to receive video frame responses that are mapped to each survey query of the set of survey queries. The set of survey queries may be any or a combination of open ended, ratings related, satisfaction related, choice related queries but not limited to these. The system may be configured to link the set of queries to the video frame responses that have been recorded and also facilitate the user to initiate the survey at his/her convenience and resume the survey if there may be a break in the survey.