Abstract: The present disclosure relates to systems, non-transitory computer-readable media, and methods for generating interaction contexts for interactions of user engagement events. In particular, in one or more embodiments, the disclosed systems receive engagement data corresponding to a user engagement event and utilize a large language model to generate interactions and interaction contexts from the engagement data. In addition, the disclosed systems can generate interactions and corresponding interaction contexts associated with a user profile for user engagement events across multiple engagement events. Moreover, the disclosed systems can utilize the interaction contexts to update a user profile of an experience management system or associate the interaction to an experience journey associated with the user profile.

Abstract: A method of determining intent base upon initially flattening interactions using set alphanumeric identifiers into sequences then defining From targets and To targets at least to determine sequence journeys between such targets and possibly Through/Not through targets such that for use From and To targets as fragments of sequences provide a prediction of an outcome.

Abstract: The present invention describes a method, a system, a computer program product and a computer program for creating and using a journey map and for associating user interactions with a system such as a computer system to steps of the journey map. Embodiments of the invention relate to user interactions with an organisation across a range of different communication channels and associating these interactions with steps of a journey map.

Abstract: The present invention describes a method, a system, a computer program product and a computer program for creating and using a journey map and for associating user interactions with a system such as a computer system to steps of the journey map. Embodiments of the invention relate to user interactions with an organisation across a range of different communication channels and associating these interactions with steps of a journey map.

Abstract: From one aspect, a computer implemented method, apparatus and computer program product is provided for varying at least one element of a plurality of elements of a viewable area of a native software application during runtime on a first computing device, the method comprising highlighting at least one element of the viewable area of a native software application, receiving a user input relating to a selection of the element and information relating to a modification of the element; storing, as element information, an identifier of the selected element and the modification information of the selected element, and transmitting the element information to a server computer system if a network connection is available.