Patents by Inventor Raymond Campbell
Raymond Campbell has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11907878Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.Type: GrantFiled: February 19, 2021Date of Patent: February 20, 2024Assignee: VERINT SYSTEMS UK LIMITEDInventor: Raymond Campbell
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Patent number: 11843720Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.Type: GrantFiled: February 7, 2022Date of Patent: December 12, 2023Assignee: VERINT SYSTEMS UK LTD.Inventors: Conor Adams, Raymond Campbell
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Patent number: 11641421Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.Type: GrantFiled: February 8, 2022Date of Patent: May 2, 2023Assignee: VERINT SYSTEMS UK LTD.Inventors: Conor Adams, Raymond Campbell
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Patent number: 11617639Abstract: A tissue graft product comprising two or more layers of material wherein each layer comprises extracellular matrix (ECM) or polymeric material and wherein the layers are laminated together by interlocking portions of one layer with portions of another layer.Type: GrantFiled: December 26, 2019Date of Patent: April 4, 2023Assignee: AROA BIOSURGERY LIMITEDInventors: Brian Roderick Ward, Barnaby Charles Hough May, Andrew Raymond Campbell
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Patent number: 11526563Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.Type: GrantFiled: July 22, 2016Date of Patent: December 13, 2022Assignee: Verint Systems UK LimitedInventor: Raymond Campbell
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Publication number: 20220166882Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.Type: ApplicationFiled: February 8, 2022Publication date: May 26, 2022Applicant: Verint Systems UK LimitedInventors: Conor Adams, Raymond Campbell
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Publication number: 20220159122Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.Type: ApplicationFiled: February 7, 2022Publication date: May 19, 2022Applicant: Verint Systems UK LimitedInventors: Conor Adams, Raymond Campbell
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Patent number: 11245795Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.Type: GrantFiled: October 7, 2020Date of Patent: February 8, 2022Assignee: Verint Systems UK LimitedInventors: Conor Adams, Raymond Campbell
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Patent number: 11245794Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.Type: GrantFiled: September 21, 2020Date of Patent: February 8, 2022Assignee: Verint Systems UK LimitedInventors: Conor Adams, Raymond Campbell
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Publication number: 20210174286Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.Type: ApplicationFiled: February 19, 2021Publication date: June 10, 2021Applicant: Verint Systems UK LimitedInventor: Raymond Campbell
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Patent number: 10943200Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.Type: GrantFiled: July 22, 2016Date of Patent: March 9, 2021Assignee: Verint Systems UK LimitedInventor: Raymond Campbell
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Publication number: 20210037138Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.Type: ApplicationFiled: October 7, 2020Publication date: February 4, 2021Applicant: Verint Systems UK LimitedInventors: Conor Adams, Raymond Campbell
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Publication number: 20210029250Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.Type: ApplicationFiled: September 21, 2020Publication date: January 28, 2021Applicant: Verint Systems UK LimitedInventors: Conor Adams, Raymond Campbell
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Patent number: 10834261Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.Type: GrantFiled: December 6, 2018Date of Patent: November 10, 2020Assignee: Verint Systems UK LimitedInventors: Conor Adams, Raymond Campbell
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Patent number: 10785372Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.Type: GrantFiled: December 6, 2018Date of Patent: September 22, 2020Assignee: Verint Systems UK LimitedInventors: Conor Adams, Raymond Campbell
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Patent number: 10548705Abstract: A tissue graft comprising two or more layers of material wherein each layer comprises extracellular matrix (ECM) or polymeric material and wherein the layers are laminated together by interlocking portions of one layer with portions of another layer. In one embodiment, a tissue graft comprises a first layer of material having multiple lugs and a second layer of material having multiple holes, each lug of the first layer being located through a hole in the second layer, the holes and the lugs having dimensions so that the lugs engage with a surface of the second layer and interlock the first layer with the second layer. In further embodiments, a method of preparing a tissue graft by laminating and interlocking two or more layers, the use of a tissue graft for replacing or repairing tissue in a human or animal, and an apparatus comprising a mould, a lug cutting means, a piercing means and a means for pushing lugs through piercings in layers of a tissue graft.Type: GrantFiled: December 18, 2015Date of Patent: February 4, 2020Assignee: AROA BIOSURGERY LIMITEDInventors: Brian Roderick Ward, Barnaby Charles Hough May, Andrew Raymond Campbell
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Publication number: 20190340350Abstract: A method includes receiving biometric information. The method further includes generating a hash associated with the biometric information. The method further includes sending the biometric information to a first computing device. The method further includes sending the hash to a second computing device. The method further includes receiving verification of the biometric information based on sending the biometric information to the first computing device. The method includes synchronizing an electronic application, stored by the device, with the second computing device based on receiving the verification of the biometric information.Type: ApplicationFiled: May 2, 2018Publication date: November 7, 2019Inventor: Aaron Raymond Campbell
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Publication number: 20190182381Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.Type: ApplicationFiled: December 6, 2018Publication date: June 13, 2019Applicant: Verint Systems UK LimitedInventors: Conor Adams, Raymond Campbell
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Publication number: 20190109944Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.Type: ApplicationFiled: December 6, 2018Publication date: April 11, 2019Applicant: Verint Systems UK LimitedInventors: Conor Adams, Raymond Campbell
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Publication number: 20190073469Abstract: A method includes receiving information about an identity of an individual. The method further includes analyzing, by an electronic device, the information. The method further includes verifying, by the electronic device, the identity of the individual. The verifying includes electronically analyzing one or more electronic communications associated with one or more websites. The method further includes electronically analyzing one or more electronic communications associated with one or more websites. The method further includes sending one or more communications that include permission to post services associated with the individual.Type: ApplicationFiled: September 5, 2017Publication date: March 7, 2019Applicant: KOLUMBO HOLDINGS LIMITEDInventor: Aaron Raymond Campbell