Patents by Inventor Raymond Campbell

Raymond Campbell has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11907878
    Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.
    Type: Grant
    Filed: February 19, 2021
    Date of Patent: February 20, 2024
    Assignee: VERINT SYSTEMS UK LIMITED
    Inventor: Raymond Campbell
  • Patent number: 11843720
    Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.
    Type: Grant
    Filed: February 7, 2022
    Date of Patent: December 12, 2023
    Assignee: VERINT SYSTEMS UK LTD.
    Inventors: Conor Adams, Raymond Campbell
  • Patent number: 11641421
    Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.
    Type: Grant
    Filed: February 8, 2022
    Date of Patent: May 2, 2023
    Assignee: VERINT SYSTEMS UK LTD.
    Inventors: Conor Adams, Raymond Campbell
  • Patent number: 11617639
    Abstract: A tissue graft product comprising two or more layers of material wherein each layer comprises extracellular matrix (ECM) or polymeric material and wherein the layers are laminated together by interlocking portions of one layer with portions of another layer.
    Type: Grant
    Filed: December 26, 2019
    Date of Patent: April 4, 2023
    Assignee: AROA BIOSURGERY LIMITED
    Inventors: Brian Roderick Ward, Barnaby Charles Hough May, Andrew Raymond Campbell
  • Patent number: 11526563
    Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.
    Type: Grant
    Filed: July 22, 2016
    Date of Patent: December 13, 2022
    Assignee: Verint Systems UK Limited
    Inventor: Raymond Campbell
  • Publication number: 20220166882
    Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.
    Type: Application
    Filed: February 8, 2022
    Publication date: May 26, 2022
    Applicant: Verint Systems UK Limited
    Inventors: Conor Adams, Raymond Campbell
  • Publication number: 20220159122
    Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.
    Type: Application
    Filed: February 7, 2022
    Publication date: May 19, 2022
    Applicant: Verint Systems UK Limited
    Inventors: Conor Adams, Raymond Campbell
  • Patent number: 11245795
    Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.
    Type: Grant
    Filed: October 7, 2020
    Date of Patent: February 8, 2022
    Assignee: Verint Systems UK Limited
    Inventors: Conor Adams, Raymond Campbell
  • Patent number: 11245794
    Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.
    Type: Grant
    Filed: September 21, 2020
    Date of Patent: February 8, 2022
    Assignee: Verint Systems UK Limited
    Inventors: Conor Adams, Raymond Campbell
  • Publication number: 20210174286
    Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.
    Type: Application
    Filed: February 19, 2021
    Publication date: June 10, 2021
    Applicant: Verint Systems UK Limited
    Inventor: Raymond Campbell
  • Patent number: 10943200
    Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.
    Type: Grant
    Filed: July 22, 2016
    Date of Patent: March 9, 2021
    Assignee: Verint Systems UK Limited
    Inventor: Raymond Campbell
  • Publication number: 20210037138
    Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.
    Type: Application
    Filed: October 7, 2020
    Publication date: February 4, 2021
    Applicant: Verint Systems UK Limited
    Inventors: Conor Adams, Raymond Campbell
  • Publication number: 20210029250
    Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.
    Type: Application
    Filed: September 21, 2020
    Publication date: January 28, 2021
    Applicant: Verint Systems UK Limited
    Inventors: Conor Adams, Raymond Campbell
  • Patent number: 10834261
    Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.
    Type: Grant
    Filed: December 6, 2018
    Date of Patent: November 10, 2020
    Assignee: Verint Systems UK Limited
    Inventors: Conor Adams, Raymond Campbell
  • Patent number: 10785372
    Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.
    Type: Grant
    Filed: December 6, 2018
    Date of Patent: September 22, 2020
    Assignee: Verint Systems UK Limited
    Inventors: Conor Adams, Raymond Campbell
  • Patent number: 10548705
    Abstract: A tissue graft comprising two or more layers of material wherein each layer comprises extracellular matrix (ECM) or polymeric material and wherein the layers are laminated together by interlocking portions of one layer with portions of another layer. In one embodiment, a tissue graft comprises a first layer of material having multiple lugs and a second layer of material having multiple holes, each lug of the first layer being located through a hole in the second layer, the holes and the lugs having dimensions so that the lugs engage with a surface of the second layer and interlock the first layer with the second layer. In further embodiments, a method of preparing a tissue graft by laminating and interlocking two or more layers, the use of a tissue graft for replacing or repairing tissue in a human or animal, and an apparatus comprising a mould, a lug cutting means, a piercing means and a means for pushing lugs through piercings in layers of a tissue graft.
    Type: Grant
    Filed: December 18, 2015
    Date of Patent: February 4, 2020
    Assignee: AROA BIOSURGERY LIMITED
    Inventors: Brian Roderick Ward, Barnaby Charles Hough May, Andrew Raymond Campbell
  • Publication number: 20190340350
    Abstract: A method includes receiving biometric information. The method further includes generating a hash associated with the biometric information. The method further includes sending the biometric information to a first computing device. The method further includes sending the hash to a second computing device. The method further includes receiving verification of the biometric information based on sending the biometric information to the first computing device. The method includes synchronizing an electronic application, stored by the device, with the second computing device based on receiving the verification of the biometric information.
    Type: Application
    Filed: May 2, 2018
    Publication date: November 7, 2019
    Inventor: Aaron Raymond Campbell
  • Publication number: 20190182381
    Abstract: In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.
    Type: Application
    Filed: December 6, 2018
    Publication date: June 13, 2019
    Applicant: Verint Systems UK Limited
    Inventors: Conor Adams, Raymond Campbell
  • Publication number: 20190109944
    Abstract: In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. An additional feature extending from this capability is to add an amount of coding to external knowledge content websites that are owned and/or operated by the owner of the system such that when the website is viewed through the third-party integration module, a button or icon appears within the website that when selected takes the agent to an appropriate form.
    Type: Application
    Filed: December 6, 2018
    Publication date: April 11, 2019
    Applicant: Verint Systems UK Limited
    Inventors: Conor Adams, Raymond Campbell
  • Publication number: 20190073469
    Abstract: A method includes receiving information about an identity of an individual. The method further includes analyzing, by an electronic device, the information. The method further includes verifying, by the electronic device, the identity of the individual. The verifying includes electronically analyzing one or more electronic communications associated with one or more websites. The method further includes electronically analyzing one or more electronic communications associated with one or more websites. The method further includes sending one or more communications that include permission to post services associated with the individual.
    Type: Application
    Filed: September 5, 2017
    Publication date: March 7, 2019
    Applicant: KOLUMBO HOLDINGS LIMITED
    Inventor: Aaron Raymond Campbell