Patents by Inventor Raymond P. Sharpe

Raymond P. Sharpe has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10348903
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: September 15, 2017
    Date of Patent: July 9, 2019
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
  • Publication number: 20180007209
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: September 15, 2017
    Publication date: January 4, 2018
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
  • Patent number: 9769315
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: September 29, 2014
    Date of Patent: September 19, 2017
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
  • Publication number: 20150023490
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: September 29, 2014
    Publication date: January 22, 2015
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
  • Patent number: 8879717
    Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
    Type: Grant
    Filed: November 12, 2013
    Date of Patent: November 4, 2014
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, Jr., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
  • Patent number: 8824661
    Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
    Type: Grant
    Filed: November 12, 2013
    Date of Patent: September 2, 2014
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, Jr., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
  • Publication number: 20140074529
    Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
    Type: Application
    Filed: November 12, 2013
    Publication date: March 13, 2014
    Applicant: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, JR., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
  • Patent number: 8600035
    Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
    Type: Grant
    Filed: August 25, 2009
    Date of Patent: December 3, 2013
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, Jr., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
  • Patent number: 8249245
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: August 14, 2008
    Date of Patent: August 21, 2012
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
  • Publication number: 20110051922
    Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
    Type: Application
    Filed: August 25, 2009
    Publication date: March 3, 2011
    Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, JR., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
  • Publication number: 20090154688
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: February 20, 2009
    Publication date: June 18, 2009
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. MacFarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
  • Publication number: 20090122973
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: August 14, 2008
    Publication date: May 14, 2009
    Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
  • Patent number: 6273158
    Abstract: A cover for a golf bag having a strap with strap sections that attach to the golf bag at two attachment points near a top opening of the golf bag is provided. The cover includes a housing having a top opening and a bottom opening, the bottom opening being constructed and arranged for mating with a top portion of the golf bag. The cover also includes a top section covering the top opening of the housing, and an attaching mechanism, mounted on the housing, that is constructed and arranged to secure the cover around the strap sections of the golf bag.
    Type: Grant
    Filed: June 23, 1998
    Date of Patent: August 14, 2001
    Inventor: Raymond P. Sharpe
  • Patent number: 6123024
    Abstract: A stencil and stencil identification system in which the stencil carries a tagging device capable of storing data corresponding to characteristics of the stencil and the pattern of apertures formed in the stencil. The stencil with tagging device may be utilized in combination with a stencil printing device having a tag reader which reads information data stored within the tagging device and/or writes information into the tagging device relating to characteristics of the stencil or other criteria.
    Type: Grant
    Filed: January 14, 1999
    Date of Patent: September 26, 2000
    Assignee: Alpha Metals, Inc.
    Inventors: David Godfrey Williams, Raymond P. Sharpe, A. Jason Mirabito