Patents by Inventor Raymond P. Sharpe
Raymond P. Sharpe has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10348903Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.Type: GrantFiled: September 15, 2017Date of Patent: July 9, 2019Assignee: Amazon Technologies, Inc.Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
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Publication number: 20180007209Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.Type: ApplicationFiled: September 15, 2017Publication date: January 4, 2018Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
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Patent number: 9769315Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.Type: GrantFiled: September 29, 2014Date of Patent: September 19, 2017Assignee: Amazon Technologies, Inc.Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
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Publication number: 20150023490Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.Type: ApplicationFiled: September 29, 2014Publication date: January 22, 2015Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
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Patent number: 8879717Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.Type: GrantFiled: November 12, 2013Date of Patent: November 4, 2014Assignee: Amazon Technologies, Inc.Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, Jr., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
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Patent number: 8824661Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.Type: GrantFiled: November 12, 2013Date of Patent: September 2, 2014Assignee: Amazon Technologies, Inc.Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, Jr., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
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Publication number: 20140074529Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.Type: ApplicationFiled: November 12, 2013Publication date: March 13, 2014Applicant: Amazon Technologies, Inc.Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, JR., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
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Patent number: 8600035Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.Type: GrantFiled: August 25, 2009Date of Patent: December 3, 2013Assignee: Amazon Technologies, Inc.Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, Jr., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
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Patent number: 8249245Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.Type: GrantFiled: August 14, 2008Date of Patent: August 21, 2012Assignee: Amazon Technologies, Inc.Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, Jr., Nathan Brent Glissmeyer
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Publication number: 20110051922Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.Type: ApplicationFiled: August 25, 2009Publication date: March 3, 2011Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, JR., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
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Publication number: 20090154688Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.Type: ApplicationFiled: February 20, 2009Publication date: June 18, 2009Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. MacFarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
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Publication number: 20090122973Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.Type: ApplicationFiled: August 14, 2008Publication date: May 14, 2009Inventors: Jon R. Jay, Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric S. Stone, Raymond P. Sharpe, JR., Nathan Brent Glissmeyer
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Patent number: 6273158Abstract: A cover for a golf bag having a strap with strap sections that attach to the golf bag at two attachment points near a top opening of the golf bag is provided. The cover includes a housing having a top opening and a bottom opening, the bottom opening being constructed and arranged for mating with a top portion of the golf bag. The cover also includes a top section covering the top opening of the housing, and an attaching mechanism, mounted on the housing, that is constructed and arranged to secure the cover around the strap sections of the golf bag.Type: GrantFiled: June 23, 1998Date of Patent: August 14, 2001Inventor: Raymond P. Sharpe
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Patent number: 6123024Abstract: A stencil and stencil identification system in which the stencil carries a tagging device capable of storing data corresponding to characteristics of the stencil and the pattern of apertures formed in the stencil. The stencil with tagging device may be utilized in combination with a stencil printing device having a tag reader which reads information data stored within the tagging device and/or writes information into the tagging device relating to characteristics of the stencil or other criteria.Type: GrantFiled: January 14, 1999Date of Patent: September 26, 2000Assignee: Alpha Metals, Inc.Inventors: David Godfrey Williams, Raymond P. Sharpe, A. Jason Mirabito