Patents by Inventor Reginald Tang

Reginald Tang has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CUSTOMER CHAT BOT PROXY
    Publication number: 20260332546
    Abstract: Proxying chat bot interactions includes the receipt of a customer service request in a chat bot message from a customer device and, in response to the customer service request, both submitting at least one prompt to a data structure of relevant queries for the customer service request and also receiving, in response to the at least one prompt, a selection of the relevant queries. Proxying chat bot interactions further includes relaying the selection of the relevant queries to a target chat bot in a sequence corresponding to return messages received from the target chat bot responsive to the queries. Finally, proxying chat bot interactions includes assembling text for a response to the customer service request incorporating selected portions of the return messages and transmitting a response message to the customer device encapsulating the assembled text.
    Type: Application
    Filed: April 18, 2025
    Publication date: October 22, 2026
    Applicant: 24[7].ai, Inc.
    Inventors: Jeetu Narayan, Pallipuram V. Kannan, Shanmugam Nagarajan, Reginald Tang, Gary Sharples, Ashwin Kumar Rayaprolu
  • Rule based hierarchical configuration
    Patent number: 10963963
    Abstract: A system comprises a rules engine that generates a hierarchical structure based upon investment data and a plurality of rules. Further, the system comprises a processing engine that performs one or more calculations on data stored by the hierarchical structured based upon the rules and generates a report based upon the one or more calculations.
    Type: Grant
    Filed: March 28, 2016
    Date of Patent: March 30, 2021
    Assignee: InvestCloud Inc
    Inventors: Robert Lynch, Reginald Tang, John W. Wise, Vicent Sos-Munoz
  • RULE BASED HIERARCHICAL CONFIGURATION
    Publication number: 20170278193
    Abstract: A system comprises a rules engine that generates a hierarchical structure based upon investment data and a plurality of rules. Further, the system comprises a processing engine that performs one or more calculations on data stored by the hierarchical structured based upon the rules and generates a report based upon the one or more calculations.
    Type: Application
    Filed: March 28, 2016
    Publication date: September 28, 2017
    Applicant: InvestCloud Inc
    Inventors: Robert Lynch, Reginald Tang, John W. Wise, Vicent Sos-Munoz