Abstract: Techniques described herein are directed to a sentiment analysis engine for classifying and quantifying customer sentiments between a customer and an agent. The sentiment analysis engine includes a data acquisition engine configured to receive data from a plurality of different communication channels. A preprocessing engine of the sentiment analysis engine is configured to apply rule(s) that are configured to perform formatting and/or filtering operations on the received data and/or isolate customer-provided messages from agent-provided messages. A customization engine of the sentiment analysis engine is configured to perform channel-specific customizations on the received data, such as, but not limited to interpreting the data in a channel-specific manner A batch scoring engine of the sentiment analysis engine is configured to quantify customer sentiments in real-time (e.g.

Abstract: Techniques described herein are directed to a sentiment analysis engine for classifying and quantifying customer sentiments between a customer and an agent. The sentiment analysis engine includes a data acquisition engine configured to receive data from a plurality of different communication channels. A preprocessing engine of the sentiment analysis engine is configured to apply rule(s) that are configured to perform formatting and/or filtering operations on the received data and/or isolate customer-provided messages from agent-provided messages. A customization engine of the sentiment analysis engine is configured to perform channel-specific customizations on the received data, such as, but not limited to interpreting the data in a channel-specific manner A batch scoring engine of the sentiment analysis engine is configured to quantify customer sentiments in real-time (e.g.

Abstract: A system is disclosed for providing trusted third-party management of user device domains in a digital rights management environment. The system includes a plurality of content providers that distribute digital content items via user accounts having associated user device domains. The user device domains are managed by an independent domain manager. The domain manager includes a device registrar which is operative, for a given user device domain, to receive a request to add a device to the user device domain. If the request is grantable, a domain controller of the domain manager is operative to cause a domain private key to be transmitted to the device being added to the user device domain. The domain private key is usable at the device to decrypt a content key which was previously released to the user device domain for decrypting protected digital content.

Abstract: A method of establishing a protected environment within a computing device including validating a kernel component loaded into a kernel of the computing device, establishing a security state for the kernel based on the validation, creating a secure process and loading a software component into the secure process, periodically checking the security state of the kernel, and notifying the secure process when the security state of the kernel has changed.

Abstract: Systems and methods for providing a protected computing environment comprising separating out a protected environment management component from a kernel of a computing device, providing identification information as a part of the protected environment management component, and providing individualization information as part of the protected environment management component.

Abstract: A system is disclosed for providing trusted third-party management of user device domains in a digital rights management environment. The system includes a plurality of content providers that distribute digital content items via user accounts having associated user device domains. The user device domains are managed by an independent domain manager. The domain manager includes a device registrar which is operative, for a given user device domain, to receive a request to add a device to the user device domain. If the request is grantable, a domain controller of the domain manager is operative to cause a domain private key to be transmitted to the device being added to the user device domain. The domain private key is usable at the device to decrypt a content key which was previously released to the user device domain for decrypting protected digital content.

Abstract: A method of establishing a protected environment within a computing device including validating a kernel component loaded into a kernel of the computing device, establishing a security state for the kernel based on the validation, creating a secure process and loading a software component into the secure process, periodically checking the security state of the kernel, and notifying the secure process when the security state of the kernel has changed.