Abstract: A method of determining a user intent from a predefined set of user intents includes receiving user-generated text through an electronic user interface, such as a website, and generating first embeddings representative of the user-generated text. The method further includes calculating a respective individual intent score for each of a plurality of training phrases, each individual intent score calculated according to a similarity of the first embeddings to second embeddings, representative of a respective training phrase of the plurality of training phrases, wherein each training phrase is associated with an intent of a predefined set of user intents, outputting, to the user in response to the user-generated text, a plurality of user intents according to the respective individual intent scores, receiving, from the user, a selection of one of the plurality of user intents, and classifying, according to the selection, a user intent for the user-generated text.