Patents by Inventor Reto Gutmann

Reto Gutmann has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and arrangement for connecting a multimedia terminal to a call center
    Publication number: 20060221176
    Abstract: To make full use of an existing call center infrastructure, it is proposed to connect an infrastructure of a multimedia terminal which is used to transmit a message to a remote desk center. This remote desk center makes or initiates, in the call center private branch exchange associated with the call center, a call from the circuit switched network. When this call is being put through, a video link between the multimedia terminal and the agent's workstation is established in parallel. In this way, the existing features of a call center, such as skill based routing, reporting, online monitoring, and the like can be put to further use.
    Type: Application
    Filed: December 12, 2005
    Publication date: October 5, 2006
    Applicant: SIEMENS SWITZERLAND LTD.
    Inventors: Sergio Di Pietro, Reto Gutmann, Hansruedi Suter, Ruben Notari, Rudolf Weidmann