Abstract: An apparatus for Voice over IP capturing in a network, comprising: a data receiver, tapping the network and configured to receive at least one data packet transmitted in the network, a VoIP identifier, associated with the data receiver, configured to determine if the received data packet is a VoIP data packet qualifying for forwarding to a capture device, and a forwarder, associated with the VoIP identifier, configured to forward a copy of the qualifying VoIP data packet to at least one capture device, and to forward the received data packets back to the network.

Abstract: Device, system and method for capturing and storing face to face voice interaction in a walk-in environment are provided. For example, an end-point in a walk-in environment may include an agent unit to detect an audio signal created by a first participant of a face-to-face interaction and to transmit the audio signal over a wireless communication link, a microphone array to detect an audio signal created by a second participant of the interaction and a capturing unit to receive and process the audio signal from the agent unit and the audio signal from the microphone array and to transmit processed audio signals to a central capture device.

Abstract: An apparatus for Voice over IP capturing in a network, comprising: a data receiver, tapping the network and configured to receive at least one data packet transmitted in the network, a VoIP identifier, associated with the data receiver, configured to determine if the received data packet is a VoIP data packet qualifying for forwarding to a capture device, and a forwarder, associated with the VoIP identifier, configured to forward a copy of the qualifying VoIP data packet to at least one capture device, and to forward the received data packets back to the network.