Abstract: Disclosed are an apparatus and testing methods for performing testing operations over multiple types of links and through multiple potential points of failure to segment sources of problems, which may relate to reported or actual instances of service disruption in a network communication environment. The apparatus may perform service layer testing directly via an optical link, in addition to via Ethernet service layer testing. The apparatus may further conduct tests on other layers as well, including the physical layer, the network layer, and the link layer. To facilitate efficient testing, the apparatus may integrate programmable workflow profiles that specify tests to be conducted, and may interface with a cloud platform for sharing results of the tests, providing end-to-end testing of various components and types of links (whether optical or electrical, including wired and wireless links). Results of the tests may provide guidance to resolve detected problems.