Patents by Inventor Rhea Thomas

Rhea Thomas has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Omnichannel data processing and analysis
    Patent number: 12626267
    Abstract: Natural Language Processing (NLP) techniques are used to facilitate inferring actionable insights from interactions. Customer data from various communication channels can be used to determine, for example, voice-related aspects from sentiment analysis, intent analysis, Semantic Conscious Word Extraction (SCWE), emotion analysis, and contextual summarization. These analysis results can also be used, along with customer profile information, for deriving deep customer insights. The deep customer insight driven analysis can include multivariate customer fragmentation, setback accountability analysis, potential contender analysis, and propulsive business planning.
    Type: Grant
    Filed: January 9, 2023
    Date of Patent: May 12, 2026
    Assignee: Zoho Corporation Private Limited
    Inventors: Sai Prasanth Singavarapu, Rhea Thomas, Priyanka Satish, V Vikash Kumaran, Ram Prakash S, Sanjeev Kumar Srinivasan Khannan, Karthick S, Hari Bharathi A, Azarudeen Mohamed Ibrahim
  • OMNICHANNEL DATA PROCESSING AND ANALYSIS
    Publication number: 20230222527
    Abstract: Natural Language Processing (NLP) techniques are used to facilitate inferring actionable insights from interactions. Customer data from various communication channels can be used to determine, for example, voice-related aspects from sentiment analysis, intent analysis, Semantic Conscious Word Extraction (SCWE), emotion analysis, and contextual summarization. These analysis results can also be used, along with customer profile information, for deriving deep customer insights. The deep customer insight driven analysis can include multivariate customer fragmentation, setback accountability analysis, potential contender analysis, and propulsive business planning.
    Type: Application
    Filed: January 9, 2023
    Publication date: July 13, 2023
    Inventors: Sai Prasanth Singavarapu, Rhea Thomas, Priyanka Satish, V Vikash Kumaran, Ram Prakash S, Sanjeev Kumar Srinivasan Khannan, Karthick S, Hari Bharathi A, Azarudeen Mohamed Ibrahim