Patents by Inventor Rhon L. Porter

Rhon L. Porter has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10698706
    Abstract: Described are techniques for customizing a help system. A help system may be received providing help for a product. A proficiency level for a user may be determined in accordance with one or more proficiency criteria including one or more previous interactions of the user with any of the help system and performing an operation using a non-help feature of the product. A customized help system for the user may be determined for the user in accordance with the proficiency level for the user, wherein the customized help system is a modified version of the help system.
    Type: Grant
    Filed: December 24, 2013
    Date of Patent: June 30, 2020
    Assignee: EMC IP Holding Company LLC
    Inventors: Bruce R. Rabe, Scott E. Joyce, Norman M. Miles, Kendra Marchant, Rhon L. Porter
  • Patent number: 10156961
    Abstract: Techniques for presenting a dynamic graphical user interface (GUI) for selecting multiple non-conflicting filters to be used to filter performance data for display in a visualization are provided.
    Type: Grant
    Filed: September 24, 2013
    Date of Patent: December 18, 2018
    Assignee: EMC IP Holding Company LLC
    Inventors: Kendra Marchant, Scott E. Joyce, Natalie Lee Chin Wong, Paul D. Tynan, Rhon L. Porter
  • Patent number: 9729403
    Abstract: One embodiment is directed to a method performed by a computing device. The method includes (1) receiving a command from a user to display a current GUI page of a set of GUI pages on a client device, the set of GUI pages providing the user with control over a system, (2) selecting, with reference to a proficiency level associated with the user, a version of the current GUI page from a plurality of versions of the current GUI page, and (3) causing the selected version of the current GUI page to be displayed to the user on a display of the client device. Other embodiments are directed to a computerized apparatus and a computer program product for performing a method similar to that described above.
    Type: Grant
    Filed: March 15, 2013
    Date of Patent: August 8, 2017
    Assignee: EMC IP Holding Company LLC
    Inventors: Bruce R. Rabe, Kendra Marchant, Rhon L. Porter