Abstract: A method and system are provided to calculate a future behavioral data and identify a relative causal impact of external factors affecting the data. Behavioral data and data for one or more external factors are harvested for a first time period. New behavioral data is harvested for a second time period. New data for the second time period is harvested. Based on a second training algorithm, a forecast time series value of a future behavioral data for a third time period that is after the second time period is calculated. A relative causal impact between each external factor and the predicted time series value of the behavioral data, for the third time period, is identified.

Abstract: One embodiment provides for generating a cognitive executable process graph including obtaining, by a processor, a hybrid process knowledge graph generated based process fragments and a set of actionable statements and business constraints. The hybrid process knowledge graph including different node types. The hybrid knowledge graph is traversed from a root of a process through each task in the hybrid process knowledge graph to obtain an action and metadata for each task node. Based on the action and metadata, at least one statement in an equivalent executable code block is created to represent the action. A cognitive executable process graph is generated based on at least one executable code block.

Abstract: One embodiment provides for continuously adaptive business process management definition and execution including generating a continuously adaptive business process model and execution environment. New goals are discovered. Entity information is extracted from input documents. A model knowledge graph is generated that includes a first parse-tree for process fragments using the discovered new goals and the extracted entity information.

Abstract: One embodiment provides discovering knowledge rich and executable business process models from unstructured information including obtaining, by a processor, unstructured data source information describing business processes. Based on the unstructured data source information, an executable specification of described business processes and a corresponding amendable textual specification are generated. Business process models are generated using a process knowledge graph based on the executable specification.

Abstract: One embodiment provides for continuously adaptive business process management definition and execution including generating a continuously adaptive business process model and execution environment. New goals are discovered. Entity information is extracted from input documents. A model knowledge graph is generated that includes a first parse-tree for process fragments using the discovered new goals and the extracted entity information.

Abstract: One embodiment provides for continuously adaptive business process management definition and execution including obtaining, by a processor, business process models and a process runtime environment. A business process model is discovered. Business rules that support decision making for the business process model are discovered. A process plan is defined in view of the business rules for achieving a predetermined goal. A next action in the process plan is determined based on the business rules in a current process portion and providing a recommendation for acting on the next action. The next action is executed based on the recommendation. A change in a world effect status is determined after executing the next action. The process plan is updated. A continuously adaptive business process model and execution environment are generated.

Abstract: One embodiment provides for continuously adaptive business process management definition and execution including obtaining, by a processor, business process models and a process runtime environment. A business process model is discovered. Business rules that support decision making for the business process model are discovered. A process plan is defined in view of the business rules for achieving a predetermined goal. A next action in the process plan is determined based on the business rules in a current process portion and providing a recommendation for acting on the next action. The next action is executed based on the recommendation. A change in a world effect status is determined after executing the next action. The process plan is updated. A continuously adaptive business process model and execution environment are generated.

Abstract: One embodiment provides for generating a cognitive executable process graph including obtaining, by a processor, a hybrid process knowledge graph generated based process fragments and a set of actionable statements and business constraints. The hybrid process knowledge graph including different node types. The hybrid knowledge graph is traversed from a root of a process through each task in the hybrid process knowledge graph to obtain an action and metadata for each task node. Based on the action and metadata, at least one statement in an equivalent executable code block is created to represent the action. A cognitive executable process graph is generated based on at least one executable code block.

Abstract: One embodiment provides discovering knowledge rich and executable business process models from unstructured information including obtaining, by a processor, unstructured data source information describing business processes. Based on the unstructured data source information, an executable specification of described business processes and a corresponding amendable textual specification are generated. Business process models are generated using a process knowledge graph based on the executable specification.

Abstract: A method and system are provided to calculate a future behavioral data and identify a relative causal impact of external factors affecting the data. Behavioral data and data for one or more external factors are harvested for a first time period. New behavioral data is harvested for a second time period. New data for the second time period is harvested. Based on a second training algorithm, a forecast time series value of a future behavioral data for a third time period that is after the second time period is calculated. A relative causal impact between each external factor and the predicted time series value of the behavioral data, for the third time period, is identified.

Abstract: A tone advisor, a tone assisting system and a method of associating tones with callers. In one embodiment the method includes: (1) monitoring calls to and from a user, (2) obtaining information based on the calls and (3) categorizing a caller associated with at least one of the calls into a contact group according to the information and (4) assigning a genre of tones to the contact group.

Abstract: A system and method to perform context aware sentiment analysis on a project that includes two or more aspects are described. The method includes identifying one or more inputs related to the project. The method also includes decomposing each of the one or more inputs, based on a content of the one or more comments, into at least one of the two or more aspects to generate one or more comment-aspect sets, each of the two or more aspects representing a context within the project, extracting opinions from each of the comment-aspect sets, and generating a disruptive argument based on the opinions.

Abstract: A system and method to perform context aware sentiment analysis on a project that includes two or more aspects are described. The method includes identifying one or more inputs related to the project. The method also includes decomposing each of the one or more inputs, based on a content of the one or more comments, into at least one of the two or more aspects to generate one or more comment-aspect sets, each of the two or more aspects representing a context within the project, extracting opinions from each of the comment-aspect sets, and generating a disruptive argument based on the opinions.

Abstract: A method, apparatus, data model and computer program product for providing entities having transient properties. The method may be performed by a computerized device and comprises: receiving an initial entity type specification, the initial specification comprising lifecycle of the entity type; receiving an indication of a transient property for the entity type; and receiving a possession formula for the transient property, wherein the possession formula is associated with a stage or condition in the lifecycle of at least one entity type.

Abstract: Execution of flexible workflows using artifacts is described. A workflow execution engine is configured to instantiate a process execution (PE) artifact. The PE artifact includes one or more transitions. The workflow execution engine is further configured to execute the one or more transitions and determine if any of the one or more transitions are new or modified. The workflow execution engine is additionally configured to load and execute new or modified transitions, without reinstantiating the PE artifact, responsive to determining that at least one new or modified transitions exist.

Abstract: Execution of flexible workflows using artifacts is described. A workflow execution engine is configured to instantiate a process execution (PE) artifact. The PE artifact includes one or more transitions. The workflow execution engine is further configured to execute the one or more transitions and determine if any of the one or more transitions are new or modified. The workflow execution engine is additionally configured to load and execute new or modified transitions, without reinstantiating the PE artifact, responsive to determining that at least one new or modified transitions exist.

Abstract: A customer relationship management system is disclosed for matching a given work item with an agent. The system includes a database to hold customer information, agent information, and system information, and a network contact center server operative to receive the given work item from the customer and route it to the agent based at least in part on the information in the database. The network contact center server is configured to control the conduction of an automated web dialogue with the customer via a separate web server and is further configured to control the conduction of an automated voice dialogue with the customer via an interactive voice response system. The automated web dialogue and the automated voice dialogue are thereby both conductable under the control of the network contact center server.

Abstract: The present invention is directed to a method and system for routing contacts in a contact center based on a number of factors including the value or nature of items in an order of the customer associated with the contact. The invention is particularly useful in E-commerce web-sites in which electronic orders are generated by the customer.

Abstract: Location-based services are provided in a communication system comprising a wireless network. In one aspect, information indicative of location of a given mobile user device of the system is periodically collected. The collected location information is processed in a server or other processing device of the system to determine at least one normal pattern of movement of the mobile user device from at least a first location to a second location. An alert is generated if subsequent movement of the mobile user device from the first location to the second location exhibits a significant deviation from the normal pattern of movement. The normal pattern of movement may be used to generate a multidimensional geofence that includes, in addition to a geographic area dimension, at least one additional dimension such as, for example, a speed of movement dimension, a direction of movement dimension, a stop duration dimension, or a related device proximity dimension.

Abstract: A tone advisor, a tone assisting system and a method of associating tones with callers. In one embodiment the method includes: (1) monitoring calls to and from a user, (2) obtaining information based on the calls and (3) categorizing a caller associated with at least one of the calls into a contact group according to the information and (4) assigning a genre of tones to the contact group.