Abstract: A system includes a utilization calculation module, a performance calculation module, an input module and an output module. The input module to receive a user-selection of tape drives and time ranges over which to calculate utilization data and calculate performance data. The utilization module to calculate utilization data of the selected tape drives over the selected time ranges. The performance module to calculate performance data of the selected tape drives over the selected time ranges. The output module to generate single data points representing output of utilization data and performance data of the respective selected tape drives, and to analyze the data points to determine whether to highlight the data points in a first user-definable display region representing higher utilization and performance tape drives relative to data points in a second user-definable display region representing lower utilization and performance tape drives.

Abstract: A system includes a utilization calculation module, a performance calculation module, an input module and an output module. The input module to receive a user-selection of tape drives and time ranges over which to calculate utilization data and calculate performance data. The utilization module to calculate utilization data of the selected tape drives over the selected time ranges. The performance module to calculate performance data of the selected tape drives over the selected time ranges. The output module to generate single data points representing output of utilization data and performance data of the respective selected tape drives, and to analyze the data points to determine whether to highlight the data points in a first user-definable display region representing higher utilization and performance tape drives relative to data points in a second user-definable display region representing lower utilization and performance tape drives.

Abstract: Storage systems and methods for distributed support ticket processing are disclosed. An exemplary method may include accessing at least one storage device in a storage system by an interface manager to retrieve raw support ticket data from the at least one storage device. The method may also include analyzing the raw support ticket data at the interface manager to generate a support ticket for the storage system. The method may also include decoding the support ticket to an intermediate format at a management station. The method may also include presenting the converted support ticket to a user at the management station.

Abstract: Storage systems and methods for distributed support ticket processing are disclosed. An exemplary method may include accessing at least one storage device in a storage system by an interface manager to retrieve raw support ticket data from the at least one storage device. The method may also include analyzing the raw support ticket data at the interface manager to generate a support ticket for the storage system. The method may also include decoding the support ticket to an intermediate format at a management station. The method may also include presenting the converted support ticket to a user at the management station.

Abstract: A method of centralised data position information and storage and utilisation comprising the steps of arranging a byte stream of data into partitioned logical data, storing data position information relating to the logical data in a reserve storage area, transferring the information from the reserve storage area to a centralised storage area configured to store information relating to substantially all the partitioned logical data and utilising the information to locate a target data using a search algorithm.