Abstract: The invention relates to a call center and method for operating automated call center services. The call center includes agent workstations which are connected via a telecommunications system to a public telecommunications network, whereby the agent workstations are connected via an internal communications network to one another and to at least one data server, where at least one service server is provided which is connected to the internal communications network, whereby at least one automated call center service runs at least partially and at least temporarily on the service server, and at least one service server can be connected via at least one switching computer to the public telecommunications network. According to the invention, the at least one call center service is controlled on the service server by at least one service program unit.

Abstract: The current invention is a fold-open, clipboard-sized medical folder, made of leather or vinyl over reinforced cardboard, which holds a paper medical record (or other document) on one side and an electronic computer device on the other. It is designed to facilitate the incremental transition from paper to electronic record keeping. Both paper document and electronic device are removable to allow for separate movement throughout the office. The invention has a series of 3-4 “flags” mounted as colored pull tabs or on/off, colored lights visible on the lateral external surface, for use as interoffice alerts and in chart routing instructions.