Patents by Inventor Richard Craib

Richard Craib has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • PREDICTIVE AGENT-LEAD MATCHING
    Publication number: 20170013131
    Abstract: A system for providing predictive agent-lead matching, comprising an agent-lead matching server that receives information from network-connected systems operating within a contact center, analyzes the received information, and identifies data correlations between portions of received information; and a routing server that receives communications from user devices, and directs communications to agent workstations operating within a contact center.
    Type: Application
    Filed: August 19, 2015
    Publication date: January 12, 2017
    Inventor: Richard Craib