Abstract: A system is configured to receive a request from a client device to provide web content for a frame in a web document provided by a web server and transmit the requested web content to the client device. The requested web content comprises an application for providing a live chat function. The system is further configured to exchange a first plurality of messages between the client device and another system via the application, exchange a second plurality of messages between a further client device and the other system via a further communication channel, and display a uniform view of the messages on the client device via the application upon determining that the identifiers associated with the messages correspond to a single user. The messages in the uniform view are ordered in chronological order based on the dates and times of receipt or transmission of the messages.

Abstract: A method for identifying one or more unauthorised routes used for the termination of application-to-person (A2P) short message service (SMS) messages to a mobile telecommunications network, and a system for use in performing the method. An application service is stimulated to generate an A2P SMS message, and to send it to a collection point. The message is processed to obtain an identifier identifying a source of the message, and it is determined whether the identifier corresponds to an authorised source of A2P traffic to the network.

Abstract: A system is configured to receive a request from a client device to provide web content for a frame in a web document provided by a web server and transmit the requested web content to the client device. The requested web content comprises an application for providing a live chat function. The system is further configured to exchange a first plurality of messages between the client device and another system via the application, exchange a second plurality of messages between a further client device and the other system via a further communication channel, and display a uniform view of the messages on the client device via the application upon determining that the identifiers associated with the messages correspond to a single user. The messages in the uniform view are ordered in chronological order based on the dates and times of receipt or transmission of the messages.

Abstract: A method for identifying one or more unauthorised routes used for the termination of application-to-person (A2P) short message service (SMS) messages to a mobile telecommunications network, and a system for use in performing the method. An application service is stimulated to generate an A2P SMS message, and to send it to a collection point. The message is processed to obtain an identifier identifying a source of the message, and it is determined whether the identifier corresponds to an authorised source of A2P traffic to the network.