Patents by Inventor Richard F. DeGabriele

Richard F. DeGabriele has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Resolution of incidents which occur during the use of a product
    Patent number: 6260048
    Abstract: A technical support incident resolution facility handles incidents, which are unexpected results which occur during the use of products. Within a vendor environment, a diagnostic knowledge trees database stores diagnostic knowledge trees for the products. A copy of a subset of the diagnostic knowledge trees is downloaded to a client environment. The subset of diagnostic knowledge trees provides diagnostic information for a subset of the products which are supported within the client environment. The copy of the subset of the diagnostic knowledge trees are used to supply diagnostic information to the client for incidents which potentially occur when a diagnostic program attempts to analyze the subset of the products.
    Type: Grant
    Filed: October 27, 1998
    Date of Patent: July 10, 2001
    Assignee: Hewlett-Packard Company
    Inventors: Ralph Carpenter, Richard F. DeGabriele