Abstract: A method of provisioning telecommunications service. A caller requesting service is connected to a switching system having prompting capabilities. The caller is prompted to enter a service type indicator selected from a brochure describing available service types. The service order request is automatically processed to determine whether the specified service is available to the caller and whether other data provided by the caller is consistent. Advantageously, a service order can be generated without requiring human intervention beyond the initial entry of data by the service requester. Advantageously, service request data can immediately be verified and data inconsistencies or incomplete data identified and requested of the caller immediately. Advantageously, errors in the process and the delay resulting from such errors are minimized.

Abstract: This invention relates to the use of a standard language and signal interface between a custom line card for connection to a corresponding arbitrary type terminal, and a switch. The line card is plugged into an interface unit which converts between the signals from the arbitrary type terminal and a standard set of signals for interfacing with the switch. The Bellcore TR303 standard is the preferred choice for communicating signals between the interface unit and the switch. The term terminal as used herein is very general and includes both simple (analog) and complex (video) telephone devices, as well as other types of customer premises equipment such as FAX terminals; it includes, for example a TV set-top box. Advantageously, only a small signal conversion program and table, and an interface card, need be developed in order to support a new type of terminal.