Abstract: A method and system for determining metrics are provided. An issue associated with an entity and received from an end-user account via the computer system are registered in an issue database. A notification of the registered issue is communicated via a messaging service of the computer system to an entity account associated with the entity. An information request is communicated from the entity account to the end-user account via the messaging service for private information at least indirectly identifying an end-user associated with the end-user account. The issue is flagged as unverified in the issue database if the private information is withheld by the end-user.