Abstract: A handheld maintenance module may be provided with a display unit capable of generating video images, a wireless transceiver device capable of wireless dats transmission and reception and adapted to be wirelessly coupled to a maintenance controller, and a module controller coupled to the display unit and the wireless data transceiver device. the module controller may be programmed to allow a person to receive a gaming unit maintenance work order that represents a request for a repair of a gaming unit, to cause a video image representing the gaming unit maintenance work order to be displayed on the display unit, to cause a video image of one or more instructions to repair the gaming unit to be displayed, to allow the gaming unit maintenance work order to be closed upon completion of the repair of the gaming unit, and to forward repair data to the maintenance controller.

Abstract: A handheld maintenance module may be provided with a display unit capable of generating video images, a wireless transceiver device capable of wireless data transmission and reception and adapted to be wirelessly coupled to a maintenance controller, and a module controller coupled to the display unit and the wireless transceiver device. The module controller may be programmed to allow a person to receive a gaming unit maintenance work order that represents a request for a repair of a gaming unit, to cause a video image representing the gaming unit maintenance work order to be displayed on the display unit, to cause a video image of one or more instructions to repair the gaming unit to be displayed, to allow the gaming unit maintenance work order to be closed upon completion of the repair of the gaming unit, and to forward repair data to the maintenance controller.

Abstract: A player tracking system and method for tracking the customer activity of a plurality of customers at one or more casino establishments. The system includes an account manager device having a first customer account associated with a first customer and a second customer account associated with a second customer, in which the second customer is sponsored by the first customer. Each customer account includes an associated customer Identification (ID) and a respective accumulated point total. A monitoring device is configured to monitor the betting activity of the plurality of customers at the one or more casino establishments, and a point accumulation device is adapted to accrue primary betting activity points for the customer accounts, based upon their monitored betting activity. The point accumulation device is further adapted to accrue sponsorship points for sponsors of new accounts which may also be applied toward the accumulated point total.