Patents by Inventor Richard J. Parente

Richard J. Parente has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • PROACTIVE CUSTOMER RELATION MANAGEMENT PROCESS BASED ON APPLICATION OF BUSINESS ANALYTICS
    Publication number: 20170193521
    Abstract: A method for a software vendor to proactively identify problems a customer may have with software procured from the software vendor includes: inputting into a data set customer data; constructing a customer-satisfaction mathematical model; applying a robustness analytic process to the model to determine a robustness value; determining if the robustness value meets or exceeds a robustness threshold value; applying a significance analytic process to quantitative customer-satisfaction attributes to determine a significance value in response to the robustness value of the mathematical model meeting or exceeding a robustness threshold value; sending a notification to a subject matter expert in response to the significance value being less than or equal to a significance threshold value and the quantified customer-satisfaction attributes express dissatisfaction with the software; receiving from the subject matter expert a remedial plan to improve the quantified customer-satisfaction attributes; and implementing the
    Type: Application
    Filed: June 14, 2016
    Publication date: July 6, 2017
    Inventors: Remeez Backer, Priyanka Jain, Richard J. Parente, Maria Potalivo
  • PROACTIVE CUSTOMER RELATION MANAGEMENT PROCESS BASED ON APPLICATION OF BUSINESS ANALYTICS
    Publication number: 20170193527
    Abstract: A method for a software vendor to proactively identify problems a customer may have with software procured from the software vendor includes: inputting into a data set customer data; constructing a customer-satisfaction mathematical model; applying a robustness analytic process to the model to determine a robustness value; determining if the robustness value meets or exceeds a robustness threshold value; applying a significance analytic process to quantitative customer-satisfaction attributes to determine a significance value in response to the robustness value of the mathematical model meeting or exceeding a robustness threshold value; sending a notification to a subject matter expert in response to the significance value being less than or equal to a significance threshold value and the quantified customer-satisfaction attributes express dissatisfaction with the software; receiving from the subject matter expert a remedial plan to improve the quantified customer-satisfaction attributes; and implementing the
    Type: Application
    Filed: January 4, 2016
    Publication date: July 6, 2017
    Inventors: Remeez Backer, Priyanka Jain, Richard J. Parente, Maria Potalivo