Patents by Inventor Richard L. Heap

Richard L. Heap has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8442033
    Abstract: Included are embodiments of systems and methods for recording data related to a communication. One exemplary embodiment, among others includes receiving data related to a communication from a communications device, recording at least a portion of the data related to the communication, determining a time of reduced network activity and sending at least a portion of the data related to the communication to a central recording server at a time of low network activity.
    Type: Grant
    Filed: March 31, 2006
    Date of Patent: May 14, 2013
    Assignee: Verint Americas, Inc.
    Inventors: Jamie Richard Williams, Scott Bluman, Thomas Z. Dong, Christopher D. Blair, Richard L. Heap
  • Patent number: 7822018
    Abstract: Included are embodiments of a method for recording in an Internet Protocol (IP) environment. At least one embodiment includes receiving data related to a communication, generating a copied version of at least a portion of the received data, and modifying the copied version of the received data. Other embodiments include sending at least a portion of the modified copied version of the received data to a recording device.
    Type: Grant
    Filed: March 31, 2006
    Date of Patent: October 26, 2010
    Assignee: Verint Americas Inc.
    Inventors: Jamie Richard Williams, Christopher D. Blair, Richard L. Heap
  • Publication number: 20070297578
    Abstract: Systems and methods for recording communications are provided. In this regard, a representative system incorporates recording resources and a recording controller. The recording resources are operative to record information corresponding to communications, with the communications being provided in multiple communication formats and/or involving devices and paths with varying characteristics and capabilities. The recording controller is communicatively coupled to each of the recording resources. The recording controller is operative to: monitor the communications; determine suitability and availability of the recording resources for recording the communications; analyze a recording hierarchy; and allocate at least an available one of the recording resources for recording a designated one of the communications based on the suitability and availability determined and the recording hierarchy.
    Type: Application
    Filed: June 27, 2006
    Publication date: December 27, 2007
    Inventors: Christopher D. Blair, Richard L. Heap, Dan Spohrer