Patents by Inventor Richard Lee Borough, III

Richard Lee Borough, III has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method, system, and computer program product to accurately route a call request
    Patent number: 11930132
    Abstract: A system, method, and computer program product to accurately route a call is disclosed, by providing a resource interface having one or more interface elements mapping a resource to a call based on current calls and predicted calls, determining a dynamic handling profile from a plurality of dynamic handling profiles that include call information which maps to a resource to provide a ruleset for handling one or more types of call requests, identifying a routing rule comprising one or more routing rules of the ruleset based on caller information, receiving an activation of a resource interface element of the resource interface to initiate a call routing request to forward an assigned call to the resource, and controlling the call routing request according to the routing rule of the dynamic handling profile to perform a call function associated with the assigned call.
    Type: Grant
    Filed: December 28, 2022
    Date of Patent: March 12, 2024
    Assignee: Baptist Health South Florida, Inc.
    Inventors: Matthew Jared Baumann, Richard Lee Borough, III
  • Method, System, and Computer Program Product to Accurately Route a Call Request
    Publication number: 20230216962
    Abstract: A system, method, and computer program product to accurately route a call is disclosed, by providing a resource interface having one or more interface elements mapping a resource to a call based on current calls and predicted calls, determining a dynamic handling profile from a plurality of dynamic handling profiles that include call information which maps to a resource to provide a ruleset for handling one or more types of call requests, identifying a routing rule comprising one or more routing rules of the ruleset based on caller information, receiving an activation of a resource interface element of the resource interface to initiate a call routing request to forward an assigned call to the resource, and controlling the call routing request according to the routing rule of the dynamic handling profile to perform a call function associated with the assigned call.
    Type: Application
    Filed: December 28, 2022
    Publication date: July 6, 2023
    Inventors: Matthew Jared Baumann, Richard Lee Borough, III
  • Method, system, and computer program product to accurately route a call request
    Patent number: 11563853
    Abstract: A system, method, and computer program product to accurately route a call is disclosed, by providing a resource interface having one or more interface elements mapping a resource to a call based on current calls and predicted calls, determining a dynamic handling profile from a plurality of dynamic handling profiles that include call information which maps to a resource to provide a ruleset for handling one or more types of call requests, identifying a routing rule comprising one or more routing rules of the ruleset based on caller information, receiving an activation of a resource interface element of the resource interface to initiate a call routing request to forward an assigned call to the resource, and controlling the call routing request according to the routing rule of the dynamic handling profile to perform a call function associated with the assigned call.
    Type: Grant
    Filed: April 10, 2020
    Date of Patent: January 24, 2023
    Assignee: Baptist Health South Florida, Inc.
    Inventors: Matthew Jared Baumann, Richard Lee Borough, III
  • Method, System, and Computer Program Product to Accurately Route a Call Request
    Publication number: 20200329154
    Abstract: A system, method, and computer program product to accurately route a call is disclosed, by providing a resource interface having one or more interface elements mapping a resource to a call based on current calls and predicted calls, determining a dynamic handling profile from a plurality of dynamic handling profiles that include call information which maps to a resource to provide a ruleset for handling one or more types of call requests, identifying a routing rule comprising one or more routing rules of the ruleset based on caller information, receiving an activation of a resource interface element of the resource interface to initiate a call routing request to forward an assigned call to the resource, and controlling the call routing request according to the routing rule of the dynamic handling profile to perform a call function associated with the assigned call.
    Type: Application
    Filed: April 10, 2020
    Publication date: October 15, 2020
    Inventors: Matthew Jared Baumann, Richard Lee Borough, III