Patents by Inventor Richard Lifeng Wang

Richard Lifeng Wang has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for implementing click-to-service
    Patent number: 7929952
    Abstract: A method for providing customer service to a user over a converged channel, said method comprising initiating a service session for a user, accessing a database having user information associated with the user, capturing session information associated with the service session, creating a session SIP message including at least a portion of the user information and at least a portion of the session information, and forwarding the session SIP message to a user agent.
    Type: Grant
    Filed: January 27, 2006
    Date of Patent: April 19, 2011
    Assignee: Oracle International Corporation
    Inventors: Brian T. Kelly, Honggang Zhu, Richard Lifeng Wang