Abstract: Apparatus for securing one or more wheelchairs to a vehicle includes a plurality of straps for holding the wheelchairs to the vehicle. Some of the straps are attached to a movable element that can be moved into or out of the area to be occupied by the wheelchairs. This allows the area to be utilized by other passengers when no wheelchairs are present and also facilitates ingress and egress of the wheelchairs. In the preferred embodiment, movable elements, which carry housings for wheelchair-engaging belts and passenger restraint belts, are mounted to the side wall of the vehicle for pivotal movement about vertical axes between storage positions and operative positions. The apparatus allows an operator to quickly and easily secure or release a passenger in a wheelchair and maintains the integrity of the straps.

Abstract: A bracket for an armrest is capable of mounting the armrest for alternative conditions. In one of the conditions the armrest may pivot, while in a second of the conditions, the armrest is fixed.

Abstract: A method for managing support services includes storing one or more support level agreements (SLAs), each having an associated attribute, in a database as one or more corresponding data objects. One or more trouble tickets, each having one or more associated attributes, are entered into the database as one or more corresponding data objects. One or more of the one or more stored SLAs are automatically applied to each of the one or more trouble tickets by matching the attributes of the one or more trouble tickets with the attributes of the one or more SLAs.

Abstract: A pivoting armrest is configured for mounting on the bottom part of the aisle side of a vehicle seat frame. The armrest may receive a control cable and is mounted on a hub that allows passage of the control cable to the vehicle seat mechanism. The armrest is maintained in position by a lock pin, and a resilient plate controls the lock pin. A handgrip is mounted to a lower part of the armrest for easy grasping by the fingers of a user. The handgrip engages a lower edge of the resilient plate so that a user's pulling outward on the lower edge of the handgrip releases the lock pin.

Abstract: A system for restraining a wheelchair in a vehicle comprises a barrier having housings for restraining belts thereon. A remote release assembly is mounted on the barrier remote from the housing and is connected to the housing, as by a cable. The wheelchair is secured by first operating the assembly to release the belt from the housing to allow the vehicle operator to withdraw the belt from the housing and attach it to the wheelchair before the wheelchair is fully in the securing area Then, as the wheelchair is moved fully into the wheelchair area the operator again operates the remote assembly to cause the housing to retract the belt into the housing to tension the belt.

Abstract: A pivoting armrest is configured for mounting on the bottom part of the aisle side of a vehicle seat frame. The armrest may receive a control cable and is mounted on a hub that allows passage of the control cable to the vehicle seat mechanism. The armrest is maintained in position by a lock pin, and a resilient plate controls the lock pin. A handgrip is mounted to a lower part of the armrest for easy grasping by the fingers of a user. The handgrip engages a lower edge of the resilient plate so that a user's pulling outward on the lower edge of the handgrip releases the lock pin.