Patents by Inventor Richard Mervin Sharp

Richard Mervin Sharp has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for applying customer DNA to airline service and customer relationship management environments
    Publication number: 20040044664
    Abstract: A method, system and computer for sharing customer information, such as travel-based information, among a plurality of electronic storage facilities are provided. The travel-based information may include at least one of a travel profile, current trip information, customer service incident information, customer contact log data, customer service suggestion information, and prior trip information associated with the traveler. The travel-based information stored by the various storage facilities is cross-referenced by an identifier that is associated with a respective traveler and is maintained by a master data store. By accessing the travel-based information cross-referenced by a respective identifier, a comprehensive view of the travel-based information associated with the traveler designated by the respective identifier may be provided.
    Type: Application
    Filed: May 20, 2003
    Publication date: March 4, 2004
    Applicant: Sabre Inc.
    Inventors: Eddie Cash, Anomah Ngu, Rudy DeWulf, Mark Whitman, Ceryl T. Medua, Robert C. Murphy, Karen D. Carter, Rhadee Resma, Richard Mervin Sharp, Brian Harry Wong, Claudia Lucille Woodruff