Abstract: A refund requesting device can include a camera, an optical character recognition (OCR) module, and a transmitter. The camera can capture a defective product photograph of a defective product and a receipt photograph of a purchase receipt for the defective product. The optical character recognition (OCR) module can optical character recognize the receipt photograph to produce receipt textual data. The transmitter can transmit, to a refund processing server, a refund request message comprising at least one of the defective product photograph and the receipt textual data. The refund processing server can processes the refund request message to add a refund money amount to an account associated with a purchaser of the defective product.