Abstract: A computer-implemented method and tool for assessing an early termination penalty on telecommunications service subscribers. In response to a subscriber's request for termination, a customer service representative engages the computerized assessment tool to answer a series of questions about that subscriber. The tool assigns a predetermined weight to each answer and calculates a final score when all questions have been answered. Based on this final score, the tool determines whether an early termination penalty should be levied and provides notice to the customer service representative.