Patents by Inventor Richard S. Youngkin

Richard S. Youngkin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • APPLY TIME FOR TEMPORARY ADMINISTRATIVE CHANGES
    Publication number: 20130177149
    Abstract: Methods and systems for supporting manual control of automatic call distribution systems are provided. In particular, an administrator can manipulate parameters associated with call center queues and/or call center agents in order to improve the performance of an in-trouble queue. The changes are reversed after a predetermined period of time has elapsed, and/or after the previously in-trouble queue has returned to a healthy state.
    Type: Application
    Filed: January 11, 2012
    Publication date: July 11, 2013
    Applicant: AVAYA INC.
    Inventors: Rodney A. Thomson, Brian J. Reynolds, Jeff Chu, Richard S. Youngkin
  • Data-driven and plug-in defined event engine
    Patent number: 7509654
    Abstract: An event engine enables application developers to define finite state machines (FSMs) that they want to implement, via a data-driven approach as opposed to having to hardcode the FSMs. The event engine has three notable characteristics: computations may be associated with FSM state transitions, the set of computations that is associated with each transition is specified by data (illustratively an XML document), and the particulars of the computations are defined and handled by plug-ins, each with the same interface.
    Type: Grant
    Filed: September 29, 2005
    Date of Patent: March 24, 2009
    Assignee: Avaya Inc.
    Inventors: Terry D. Jennings, Richard S. Youngkin