Abstract: A system for identification and/or authentication of a user in a travel terminal, the system comprising: a multiuser interactive screen having one or more interaction zones, with which a user can interact; an image generation system for generating information on the interaction zone to provide information to the user with which the user can interact and; an image capture system which generates a captured image of any item in contact with the interaction zone; a recognition system for recognizing one or more features from the captured image to enable identification and/or authentication of the user; a communication system for communicating with the user by means of the image generation means to confirm identification or request additional information.

Abstract: A delay of a scheduled transport which runs along a route according to a timetable is determined The route comprises at least one leg. Determining the delay is based on a detailed reference schedule indicating arbitrary time-stamped reference positions of a transport that is on time. A request is received for the transport's delay by a user device located on the transport. The request indicates at least the current position of the transport. The transport's delay is calculated on the basis of the current position indicated in the request, a time-stamp and the corresponding time-stamped reference position of the detailed reference schedule. The calculated delay is returned to the user device. The calculated delay is stored into a logbook. In response to a request not indicating the current position of the transport, the delay is returned on the basis of the logbook.

Abstract: A method of providing assistance to a remote end-user of an end-user software application from an agent of an assistance center is described. All the transactions initiated by the end-user of the end-user software application are recorded in a contextual database locally, for applications running exclusively on customer PC, or remotely, for Web applications. Instrumented pages are delivered to the end-user. They include each a help request means. A server of a desktop sharing application is installed in the PC of the agent. When the end-user is requesting assistance all the entries already made by the end-user on a current instrumented page are uploaded. A waiting page and a client side of the desktop sharing application are also downloaded to the PC of the end-user. The end-user to be assisted is assigned to the agent when available.

Abstract: A system for identification and/or authentication of a user in a travel terminal, the system comprising: a multiuser interactive screen having one or more interaction zones, with which a user can interact; an image generation system for generating information on the interaction zone to provide information to the user with which the user can interact and; an image capture system which generates a captured image of any item in contact with the interaction zone; a recognition system for recognising one or more features from the captured image to enable identification and/or authentication of the user; a communication system for communicating with the user by means of the image generation means to confirm identification or request additional information.

Abstract: A delay of a scheduled transport which runs along a route according to a timetable is determined The route comprises at least one leg. Determining the delay is based on a detailed reference schedule indicating arbitrary time-stamped reference positions of a transport that is on time. A request is received for the transport's delay by a user device located on the transport. The request indicates at least the current position of the transport. The transport's delay is calculated on the basis of the current position indicated in the request, a time-stamp and the corresponding time-stamped reference position of the detailed reference schedule. The calculated delay is returned to the user device. The calculated delay is stored into a logbook. In response to a request not indicating the current position of the transport, the delay is returned on the basis of the logbook.

Abstract: A system for identification and/or authentication of a user in a travel terminal, the system comprising: a multiuser interactive screen having one or more interaction zones, with which a user can interact; an image generation system for generating information on the interaction zone to provide information to the user with which the user can interact and; an image capture system which generates a captured image of any item in contact with the interaction zone; a recognition system for recognizing one or more features from the captured image to enable identification and/or authentication of the user; a communication system for communicating with the user by means of the image generation means to confirm identification or request additional information.

Abstract: A method of providing assistance to a remote end-user of an end-user software application from an agent of an assistance center is described. All the transactions initiated by the end-user of the end-user software application are recorded in a contextual database locally, for applications running exclusively on customer PC, or remotely, for Web applications. Instrumented pages are delivered to the end-user. They include each a help request means. A server of a desktop sharing application is installed in the PC of the agent. When the end-user is requesting assistance all the entries already made by the end-user on a current instrumented page are uploaded. A waiting page and a client side of the desktop sharing application are also downloaded to the PC of the end-user. The end-user to be assisted is assigned to the agent when available.

Abstract: A method of graphically displaying data on a graphic representation, such as the map, to a user in order to enable the user to select a service that meets one or more predetermined user-defined criteria, wherein the service includes one or more parameters, such as price, that influences the selection of the service by the user and the graphic representation includes first point, second points and other points, the method comprising the steps of identifying a first point on the graphic representation that is associated with the service and a first predetermined user defined criterion; identifying a plurality of second points on the graphic representation that are associated with a second predetermined user-defined criteria and the service; determining a mathematical function relating to the one or more parameters; the first point; and the or each second point in order to interpolate a mathematical surface matching one or more parameters at the or each second points; displaying the mathematical surface to the u

Abstract: A system and methods for providing comprehensive travel package to attend an event out of a series of scheduled events are disclosed. The system comprises a server engine having means for gathering all sorts of online travel related information from a plurality of specialized websites. It includes means for storing the gathered travel information. A travel time durations and costs calculator operates from the gathered travel information in order to dynamically build the comprehensive travel packages. Sets of comprehensive travel packages are then delivered to a plurality of client websites in response to the submission by their end-users of queries to attend events out of series of scheduled events. End-user queries include home locations along with further preferences that are used to dynamically build the corresponding set of comprehensive travel packages. The most appropriate event date and location is thus selected allowing to deliver the best travel package for the specified end-user home location.