Patents by Inventor Richard Sheftic

Richard Sheftic has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods for linking performance and availability of information technology (IT) resources to customer satisfaction and reducing the number of support center calls
    Publication number: 20070260735
    Abstract: A method and system for evaluating a performance of an IT service. A program tool is loaded onto an end-user computer which determines a performance result with respect to a particular service utilized with the end-user computer. The result is compared to at least one threshold and based on the comparison results and a determination of whether various peer group members have also experienced a particular problem, the problem is reported for action to be taken.
    Type: Application
    Filed: April 24, 2006
    Publication date: November 8, 2007
    Applicant: International Business Machines Corporation
    Inventors: Stig Olsson, R. Potok, Richard Sheftic