Patents by Inventor Richard Southwick
Richard Southwick has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11736618Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method involves presenting a frame on a user interface to present information in a selectable format. Another example method involves using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.Type: GrantFiled: December 8, 2020Date of Patent: August 22, 2023Assignee: 8x8, Inc.Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
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Patent number: 11539842Abstract: Methods and systems are disclosed for information streaming to a user interface via a networked contact center. In one example, a system includes communications computer circuitry to receive, at a networked contact center, a request to stream information to a user interface, the user interface being associated with the networked contact center and an agent to be contacted by others. Information streaming circuitry streams the requested information and to open a network connection between the user interface and a server of a networked contact center, and the information streaming circuitry keeps the network connection between the user interface and the server open as a persistent network connection to the user interface. The communications computer circuitry also pushes one or more events to the user interface via the persistent network connection to cause a change in the user interface without further network requests to the server from the user interface.Type: GrantFiled: December 15, 2020Date of Patent: December 27, 2022Assignee: 8x8, Inc.Inventors: Richard Southwick, Mathieu Lajugie, Stephen Potenza
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Publication number: 20210105360Abstract: Methods and systems are disclosed for information streaming to a user interface via a networked contact center. In one example, a system includes communications computer circuitry to receive, at a networked contact center, a request to stream information to a user interface, the user interface being associated with the networked contact center and an agent to be contacted by others. Information streaming circuitry streams the requested information and to open a network connection between the user interface and a server of a networked contact center, and the information streaming circuitry keeps the network connection between the user interface and the server open as a persistent network connection to the user interface. The communications computer circuitry also pushes one or more events to the user interface via the persistent network connection to cause a change in the user interface without further network requests to the server from the user interface.Type: ApplicationFiled: December 15, 2020Publication date: April 8, 2021Inventors: Richard Southwick, Mathieu Lajugie, Stephen Potenza
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Patent number: 10868912Abstract: Embodiments of computer-implemented methods and systems for information streaming to a user interface include receiving, at a networked contact center, a Hypertext Transfer Protocol (HTTP) request to stream information to a user interface, establishing a persistent HTTP connection to the user interface, receiving the information, the information including one or more events associated with the networked contact center, and sending the one or more events via the persistent HTTP connection, the one or more events resulting in a change in the user interface without further HTTP requests from the user interface.Type: GrantFiled: July 24, 2018Date of Patent: December 15, 2020Assignee: 8x8, Inc.Inventors: Richard Southwick, Mathieu Lajugie, Stephen Potenza
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Patent number: 10863031Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.Type: GrantFiled: April 25, 2019Date of Patent: December 8, 2020Assignee: 8x8, Inc.Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
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Patent number: 10298767Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.Type: GrantFiled: December 19, 2016Date of Patent: May 21, 2019Assignee: 8x8, Inc.Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
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Publication number: 20180332171Abstract: Embodiments of computer-implemented methods and systems for information streaming to a user interface include receiving, at a networked contact center, a Hypertext Transfer Protocol (HTTP) request to stream information to a user interface, establishing a persistent HTTP connection to the user interface, receiving the information, the information including one or more events associated with the networked contact center, and sending the one or more events via the persistent HTTP connection, the one or more events resulting in a change in the user interface without further HTTP requests from the user interface.Type: ApplicationFiled: July 24, 2018Publication date: November 15, 2018Inventors: Richard Southwick, Mathieu Lajugie, Stephen Potenza
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Patent number: 10033869Abstract: Embodiments of computer-implemented methods and systems for information streaming to a user interface include receiving, at a networked contact center, a Hypertext Transfer Protocol (HTTP) request to stream information to a user interface, establishing a persistent HTTP connection to the user interface, receiving the information, the information including one or more events associated with the networked contact center, and sending the one or more events via the persistent HTTP connection, the one or more events resulting in a change in the user interface without further HTTP requests from the user interface.Type: GrantFiled: August 29, 2008Date of Patent: July 24, 2018Assignee: 8x8, Inc.Inventors: Richard Southwick, Mathieu Lajugie, Stephen Potenza
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Patent number: 9531879Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.Type: GrantFiled: December 18, 2015Date of Patent: December 27, 2016Assignee: 8×8, Inc.Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
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Patent number: 9307088Abstract: This document discusses, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. For some example embodiments, the networked contact center may allow the platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.Type: GrantFiled: May 27, 2015Date of Patent: April 5, 2016Assignee: 8×8, Inc.Inventors: Richard Southwick, Robert Townsend, Mansour Salame
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Patent number: 9225832Abstract: This document discusses, among other things, a system and methods for a networked contact center user interface. In an example embodiment, a user interface associated with a networked contact center includes a frame to present information in a selectable format. Based on a selection associated with the information, the frame is to present further information in an un-selectable format.Type: GrantFiled: February 24, 2015Date of Patent: December 29, 2015Assignee: 8x8, Inc.Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
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Patent number: 9049297Abstract: This document discusses, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. For some example embodiments, the networked contact center may allow the platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.Type: GrantFiled: July 17, 2014Date of Patent: June 2, 2015Assignee: 8x8, Inc.Inventors: Richard Southwick, Robert Townsend, Mansour Salame
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Patent number: 8972885Abstract: This document discusses, among other things, a system and methods for a networked contact center user interface. In an example embodiment, a user interface associated with a networked contact center includes a frame to present information in a selectable format. Based on a selection associated with the information, the frame is to present further information in an un-selectable format.Type: GrantFiled: August 29, 2008Date of Patent: March 3, 2015Assignee: 8x8, Inc.Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
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Patent number: 8804940Abstract: This document discusses, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. For some example embodiments, the networked contact center may allow the platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.Type: GrantFiled: December 23, 2013Date of Patent: August 12, 2014Assignee: 8x8, Inc.Inventors: Richard Southwick, Robert Townsend, Mansour Salame
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Publication number: 20140119534Abstract: This document discusses, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. For some example embodiments, the networked contact center may allow the platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.Type: ApplicationFiled: December 23, 2013Publication date: May 1, 2014Applicant: 8x8, Inc.Inventors: Richard Southwick, Robert Townsend, Mansour Salame
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Patent number: 8619967Abstract: This document discusses, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. For some example embodiments, the networked contact center may allow the platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.Type: GrantFiled: August 29, 2012Date of Patent: December 31, 2013Assignee: 8x8, Inc.Inventors: Richard Southwick, Robert Townsend, Mansour Salame
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Publication number: 20120321069Abstract: This document discusses, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. For some example embodiments, the networked contact center may allow the platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.Type: ApplicationFiled: August 29, 2012Publication date: December 20, 2012Inventors: Richard Southwick, Robert Townsend, Mansour Salame
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Patent number: 8275116Abstract: This document discusses, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. For some example embodiments, the networked contact center may allow the platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.Type: GrantFiled: August 29, 2008Date of Patent: September 25, 2012Assignee: 8x8, Inc.Inventors: Richard Southwick, Robert Townsend, Mansour Salame
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Patent number: 8204206Abstract: Embodiments of systems for selecting a communication path related to a networked contact center comprise a communication module configurable to receive data indicating that a customer of a tenant is seeking to initiate a communication with the tenant, and a path selection module configurable to register a first location, the first location being a geographical location of an agent associated with the tenant, determine a second location, the second location being a geographical location of the customer of the tenant, and based on the first location and the second location, establish the communication between the agent and the customer using a communication path having low communication latency.Type: GrantFiled: August 29, 2008Date of Patent: June 19, 2012Assignee: 8x8, Inc.Inventors: Robert Townsend, Richard Southwick, Mansour Salame
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Publication number: 20100054448Abstract: Embodiments of systems for selecting a communication path related to a networked contact center comprise a communication module configurable to receive data indicating that a customer of a tenant is seeking to initiate a communication with the tenant, and a path selection module configurable to register a first location, the first location being a geographical location of an agent associated with the tenant, determine a second location, the second location being a geographical location of the customer of the tenant, and based on the first location and the second location, establish the communication between the agent and the customer using a communication path having low communication latency.Type: ApplicationFiled: August 29, 2008Publication date: March 4, 2010Applicant: Contactual, Inc.Inventors: ROBERT TOWNSEND, Richard Southwick, Mansour Salame