Abstract: The invention provides a system and method for improved management of VoIP networks. In one respect, embodiments of the invention provide a dual channel interface between a control unit and an IP-PBX. In another respect, embodiments of the invention enable the integration of IP-PBX platforms from multiple vendors by utilizing a conversion agent. In yet another respect, embodiments of the invention monitor the performance of IP-PBX's, and/or their power sources, and initiates action where performance is deteriorating and/or where failures have occurred.

Abstract: The invention provides a system and method for that facilitating the remote management of one or more networks. In enabling the remote management of a network, embodiments of the invention provide limited access to service providers through a firewall, without the need to modify the configuration of the firewall. Advantageously, the cost of providing such access may be reduced compared to conventional approaches. In addition, such access may be limited to data inquiries or other commands, which can reduce the risk that the security of the network is compromised.