Patents by Inventor Rickey E. Chevrie

Rickey E. Chevrie has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Web response unit including computer network based communication
    Patent number: 6377944
    Abstract: A network-based customer interface allows a customer to receive automated information from a variety of data sources, or databases, including a knowledge base and frequently asked question database. The data sources are updated based on recording ongoing customer queries and transactions with the database. The updates can be reviewed before they are used to update the data sources. Customer authentication is performed so that the customer can be given an elevated level of service and so that any prior customer sessions can be used to help human agents know about the customer's situation.
    Type: Grant
    Filed: December 11, 1998
    Date of Patent: April 23, 2002
    Assignee: Avaya Technology Corp.
    Inventors: Andrew T. Busey, Peter Novosel, Govind Balakrishnan, Peter Bunyan, Brett Morrison, Dwight M Moore, Kirschen Alcyone Seah, Rickey E. Chevrie, George Currie, Yuan Sylvia Tien