Patents by Inventor Riddhi Kakadia

Riddhi Kakadia has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10791218
    Abstract: A communication session (e.g., voice or video) is established between a first party and a second party. The communication session is placed on hold or mute by the second party. While the first party is on hold or mute, an event associated with the second party is detected. For example, the second party calls a third party. In response to detecting the event associated with the second party, a progress update message is sent to first party on hold or mute. For example, the progress update message may be a voice message that states the second party (e.g., the contact center agent) is talking to a third party to resolve an issue of the first party. By sending the progress update message, the first party is apprised of the second party's progress in assisting the first party.
    Type: Grant
    Filed: October 28, 2016
    Date of Patent: September 29, 2020
    Assignee: Avaya Inc.
    Inventors: Sandeep Shah, Pragati Kailash Dhumal, Aakash Jagad, Viral Mehta, Riddhi Kakadia
  • Publication number: 20180124238
    Abstract: A communication session (e.g., voice or video) is established between a first party and a second party. The communication session is placed on hold or mute by the second party. While the first party is on hold or mute, an event associated with the second party is detected. For example, the second party calls a third party. In response to detecting the event associated with the second party, a progress update message is sent to first party on hold or mute. For example, the progress update message may be a voice message that states the second party (e.g., the contact center agent) is talking to a third party to resolve an issue of the first party. By sending the progress update message, the first party is apprised of the second party's progress in assisting the first party.
    Type: Application
    Filed: October 28, 2016
    Publication date: May 3, 2018
    Inventors: Sandeep Shah, Pragati Kailash Dhumal, Aakash Jagad, Viral Mehta, Riddhi Kakadia