Patents by Inventor Rikiya Naito

Rikiya Naito has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • User support management apparatus, user support management program, and user support management program storage medium
    Publication number: 20050089826
    Abstract: The present invention relates to a user support management apparatus and the like that manages support for a user who utilizes an object of support such as a personal computer connected thereto via a communication line, and has an object of handling users' trouble appropriately considering the skill level of the user operating the object of support. The user support management apparatus has a user information acquisition section obtaining the skill level of a user operating the object of support and a user information storage section storing skill level obtained by the user information acquisition section in association with the user.
    Type: Application
    Filed: October 28, 2004
    Publication date: April 28, 2005
    Inventors: Shigeru Hidesawa, Kazuhiko Nakamura, Rikiya Naito